I was greeted by Arikel ,he provided great customer service in letting me know about the area and the perks of the hotel . He was very nice and I was a having a bit of a rough day and he was the highlight to my trip . |I was serviced at the restaurant Aui there was a gentleman name Johna who was seemed to be training /working along side Evan. |Johna was so patient and was multitasking several responsibilities. I came pretty late he didn’t shy me away ,just informed me of the wait time and gave me a peace of mind that i could still enjoy dinner . His aura was very pleasant . |Upon checking out Kishana was very kind she seemed to be there all day and night and i hope she gets recognition for her hard work . |I hope to come back across the country soon and visit this establishment . ||As there is always room for growth the only thing that was a con was housekeeping . |My room overall seemed to be cleaned however the bathroom floor and what look like tooth picks and floss under the sick and on the carpet was straws and a tea bag perhaps they forgot to vacuum . ||overall i gave the established 5/5 because i do believe collectively and with time they will meet all there expectations |thank you for having me .
I would like to express my disappointment in such a beautiful place and reception with multiple language barrier between multiple employee in the hotel. Nevertheless would like talk about 3 main issues I encountered during my stay between 22 Aug until 4 Sept 2024.
1 broken sharp dangerous drawer in the main disk with zero response from hotel management which caused multiple issues for me as I work on the desk.
2 the housekeeping ignored my requests many times to clean the room and I needed to ask 2-3 times some days and at the end they only drop the towel over the bed and leavile the old one on the floor.
3 when I asked to extend my stay for few more days for the same price I booked for or better deal the lady (supervisor) asking me to book online and keep staying in the same room.
Regardless the way of cleaning and the forget to put shampoo, coffee and cups. The area over all dusty and no single wiping over the surfaces ( come and check your self room 837) with the broken toilet paper hanger.
What can I say more than that. I was really amazed with the outside and reception look and very disappointed in every other things.
My room had several issues, reported them and the hotel did nothing about it.
Toilet seat cover cracked, broken closet door handle (hence door inoperable), used facial tissues in bath room, gave me one bath towel for the family of 4, slippery bath tub, bathroom door rotting at the bottom due to moisture, stained accent leather chair, etc.
The moment I saw these deficiencies, I called the front desk and requested a room change, and I was denied and instead asked me to follow up again next day after 3 pm check in time.
Overall, bad stay experience at this hotel and would warn others (if asked for my recommendation). Its location is the only good thing about this hotel.
I should have read the google reviews before booking this property, and i'm repenting not doing it. Otherwise I would have passed on this hotel. The hotel should refund my reservation amount since they did not gave me a 4-star experience.
I hope people find this review helpful.
Positive: The two different bars, restaurant and decor were amazing. The fact that it had great work out facilites and a pool. Negative: The bathrooms were not thoroughly cleanesed, you can tell it was a quick once over on the bathtub walls and there were spots of grime and dirt on the wall as well as in the tub and hair left over. This was very disgusting.
I recently stayed at APA Hotel and had an extremely disappointing experience. My room had a broken bed, bed bugs, a faulty bidet, and the locker storage wasn’t working. I informed the managers, Andy and Kishana, about these issues, but they showed no interest in addressing them. Despite multiple attempts to get help, nothing was resolved. For a hotel that claims to be 4-star, the service was shockingly bad. I do not recommend this hotel to anyone and will definitely not be returning.
“Disappointed with my stay at APA Hotels. The place is definitely not up to 4-star standards. The air conditioning didn’t work properly, and the hot water took forever to come on. The Wi-Fi was practically unusable. While the location is convenient, the lack of basic functioning amenities made my stay far less comfortable than expected. I wouldn’t recommend it if you’re looking for a true 4-star experience.”
Dear APA Hotel Woodbridge Customer Service,
I am writing to express my disappointment with my recent stay at your hotel from August 19 to August 23, 2024. I initially made a reservation for one night on August 19 but later extended my stay for two more nights until August 23 expecting that it maybe just one off issue. Unfortunately, I encountered several issues during my stay that significantly impacted my experience.
1. **Broken Bed Spring**: Upon checking in, I discovered that the bed spring in my room was completely broken. After unpacking all our luggage, we were informed that we needed to move to another room, which was quite inconvenient.
2. **Locker Issue**: In the second room, the locker was not functioning properly, and we were once again told that we would need to change rooms. I have attached a photo for your reference.
3. **Bed Bug Found**: To my dismay, I found a bed bug in one of the beds. I have attached a photo of this as well.
4. **Non-Functional Bidet**: The bidet in the washroom was not working, which was another inconvenience. A photo of this issue is also attached.
5. **Overflowing Bathtub**: The bathtub's drainage was poor, causing the water to overflow. This made using the bathtub quite challenging.
I came from Toronto, Canada, specifically to stay at your hotel, and these issues created a great deal of unpleasant experience. I chose APA Hotel because it is a 4-star hotel, and I expected a higher standard of quality and service. Unfortunately, these issues were more in line with what one might expect from a 2-star hotel, and I am deeply disappointed.I chose APA Hotel over the many other options available in the Jersey City and NYC vicinity, expecting a better experience than what those alternatives could offer.
Given the inconvenience and discomfort caused by these issues, I am requesting a compensation of $150 USD. I believe this is a fair request considering the numerous problems I encountered during my stay.
Please let me know how we can resolve this matter. I look forward to your prompt response.Ill be happy to talk to someone and explain in detail.
Thank you for your attention to this
As with others who gave the hotel 5 stars, who noted that they were puzzled by the many 1 star ratings, it made me wonder if we stayed in the same hotel? The only pattern that I noticed was that many of the 1 stars were by people who only had 1 review, that is not my case. I also spend 20+ days a year staying in New Jersey so I have some local perspective, but I am a fairly global traveller so can put things in perspective. I also have not been as active in recent years reviewing, but in this case I felt it was necessary.||* The check in experience was "exemplary" but not quite to the point of overkill. After check in, they soon sent me a text asking me if everything was fine, if i needed anything. I am a Titanium Bonvoy and have never had that level of checkin or follow through. |* The room was comparable to a Sheraton or Marriott, except the Toto bidet toilet, full disclosure I have one at home, was a nice Japanese touch. It was as well maintained as what I would expect and depending on who you ask? Superior to comps.|* It was happy hour, I am Japanese and figured that I would put the Japanese restaurant to the test, mine! It did not disappoint, in fact, it exceeded! The service, food and prices made me overindulge in food and drinks! Maki's are maki's, but the sashimi was perfect, the tempura was high quality by Japanese standards (you'll know if you have eaten oily American vs Japanese Tempura immediately) and I loved the fried "Aji". |* As a spoiled Marriott high level elite, I'm used to free breakfasts and told my wife that I was not willing to pay $17 for a buffet breakfast, or almost any amount for that matter... This was perhaps my only disappointment in the stay. I checked out the offerings and its was a typical 4 star offering. I passed out of principal. Certainly not just cereal and bread as one low rating person claimed, it was "normal" hot offerings, fruit etc... ||As noted at the beginning, I don't know where those bad reviewers stayed, but as I look at more longer stays in Jersey, this location will be at the top of my list. Bad experiences happen, but I can't fathom them here.
