Americas Best Value Inn Richmond San Francisco - Hotel in Richmond - 1598 Carlson Blvd, USA

Filled out the reservation guest name NA because it was just me staying. The front desk refused to provide me room keys until Priceline sent them an email with my name. He kept me waiting 45 minutes. Then he gave me a room that faces the front with all the traffic and noise. Nasty people from other countries don’t have good customer service at all. Room is not modern doesn’t look like the picture at all. I would never stay here again and I’m sorry I booked for two nights. I feel like just taking the loss and going somewhere else.

See the photos first. This hotel experience stands out as the worst I've ever encountered. Just take a look at the photos – they tell the whole story. In the first room they assigned me, there wasn't even a lock on the door, and the furniture was held together with duct tape. When I raised concerns and requested a different room, they initially claimed there were none available. However, when I tried to check out, suddenly they miraculously found an alternative room. The inconsistency in their responses only added to the frustration of the situation. The photos speak volumes about the overall experience and the low standard of this establishment. It's evident that proper maintenance and basic amenities are sorely lacking. I booked this room through the Hotels Tonight app relying on the photos provided to make an informed decision. However, upon arrival, it became apparent that the photos were highly misleading. While I cannot dispute the existence of the room depicted in the photos, the reality of the room I stayed in was starkly different. It felt as though I had been misled, like being catfished but with a hotel company. It never feels good when you feel your money has been unjustly taken from you. But stay here if you love black mold, dust, no lock on the door, furniture held together by duct tape, and dirt.

The room smelled worse than it should have, altho it was a smoking room. I vape tho I don't like the smell of tobacco 😒 booked on Priceline and got a good deal and had no trouble checking in or out. I did like the provided body wash, shampoo and conditioner that was in the shower tho. And no problems with hot water either which I've experienced at motel 6s before

Positive: The staff. is always real nice And Attentive Negative: I wish they had a Laundry room

Positive: What I like about this motel was the price especially over the weekend it was very cheap compared to other places and Security deposit was cheap too only $50 other places Security deposit are like $150. Negative: The only thing I want to complain is how dirty are the motel, my bathroom had previous hair from the last tenants and it was just a dirty experience with the furniture, Bathroom. Location was down the street from the hood so it wasn¿t a quiet night Negative: ""

Positive: I like the cleanliness, the location is close to where I work and staff are always great. Also you don¿t get the people hanging out all night being loud like at some other places. Negative: The lack of USB plugs sometimes sucks if I don¿t bring my wall plug. I¿ve had some rooms in this place that have them. But it¿s not guaranteed. Negative: ""

Very affordable rates rooms are clean service is superb i would definately go back when in the area

Great staff, clean rooms, Great price! will definitely stay here again....