Americas Best Value Inn Highland Poughkeepsie - Hotel in Highland - 3497 Rte 9W, USA

It was a good place to stay for a night on a quick trip to Lynnwood. Within walking distance to lots of restaurants. A little run down, looks like it's in the process of being upgraded. We got one of the better rooms with newer furnishings and a jetted tub. There were still some signs of the old decor such as pink vinyl in the bathroom and vanity, and some cracked tiles in the bathroom. But it was clean. Good selection of TV channels, frig, coffee maker, and basic breakfast offered in the morning. It was mostly bread and pastries so we ended up going to the next parking lot over for Denny's. It's a great place for a stop gap and we would come back.

First, let me say that I do a lot of traveling so I always stay in cheap hotels to save money. I also have never written a review before but this place was so bad I feel that people should be warned. The pictures they have on their website make it look reasonable but it doesn’t look close to that . They must have one model room they fixed up to take the pictures on their website. The ceiling was coming down in multiple places and every piece of furniture in the room was falling apart and extremely old. I’m pretty sure there was mold in places too since there was obvious water damage all over the ceiling and walls. I was supposed to have a non smoking room which I clearly wasn’t given since there was an ash tray in the room that wasn’t even clean. I also found clear evidence of drug use. There was a needle wrapper in the room as well as a small baggie that I can only imagine what was in it since there was some white powdery residue left in it. There was no sheet on my bed and I couldn’t even take a relaxing shower since the water constantly went from hot to cold even when I wasn’t touching the handle. The entire place was a total dump. It was so bad that I took pictures of everything I have described so if anyone wants to know what it really looks like before you book here feel free to my pics in this review. They moved me to another room my second day there and it was equally as bad as my first room. There weren’t even any towels in my second room. I’m a small guy and the towels weren’t even big enough to go around me and were the cheapest quality you can buy and were super scratchy. There’s not even a phone in the room if you do need something. If you need internet you can forget it. They say they have it but it never works and the rare occasion it does work it is crazy slow. I had work to do and was forced to go somewhere else to use the internet. Once I even got an error message saying they only have 10 licenses available so no more than 10 people can be in their internet at one time. That’s just ridiculous. I wouldn’t stay at this place for $20 a night and they are charging $90 a night for a run down, dirty place where nothing works. This place should not even be allowed to be in business.

We stayed at this hotel because it was within proximity of Bear Mountain State Park and Resorts World (new Casino by Monticello, NY). The owner was friendly and concerned about his guests and that is what we expect wherever we stay. The room itself wasn't bad for two nights stay and the price wasn't bad considering it was the Metro New York area. But the room itself could have done with a makeover as it looked like it seen better days. The things we noticed: outlets in which the covers were coming off (electrical hazard) and there was a dead ant in the bathroom (I mentioned the ant to the owner after we checked out and he said he would look after it). In addition: The bed was a little to hard and it was high off the ground (we both have back issues) and the TV remote was hard to figure out. Breakfast choices were mostly starch items with little other choices offered. Obviously we were not expecting Four Seasons, but if a Comfort Inn was in the area and the price was right, we would have taken that. Overall, we only needed a place to sleep and a convenient location base in which to do our sightseeing, so the hotel most certainly did the job in that area. If the owner decides to look into the above things mentioned notifies me that these issues have been addressed, then we would not hesitate to stay here again.

Our recent stay at this hotel was very disappointing. When we arrived at the hotel, we were informed that we would have one king bed instead of 2 queen beds due to sewage issues. When we entered the room, the room reeked of cigarette smoke. We are two highly allergenic individuals and immediately requested another room. The receptionist, who smokes, entered the room and declared that it smelled clean. There were no other rooms in this hotel or anywhere nearby as Rhinebeck was ongoing. We decided to open the window and gut it out. The window was so insecure, that it literally fell out of the hinges. That was comforting. We did open the windows, but unfortunately the heater didn't work. It was truly a Catch 22--freeze or breathe. We looked for a manager multiple times to discuss our issues. The managers (2 women) failed to acknowledge our concerns. They offered us 2 free coffees in the nearby restaurant; we ultimately managed to secure a small discount ($20).

At check- in the manager on duty/owner Yogi was incredibly rude to the family checking in ahead of us. While we were checking in he was on the phone yelling at someone that he doesn't issue refunds. Not the best way to start off our stay. We checked in and went to our room. It smelled very strongly of disinfectant as soon as we walked in. There were only 2 towels and 2 washclothes in a room for a family of 4. My husband went to the front desk and Yogi grumbled but gave him a stack of "towels" which turned out to be bathmats. The room wasn't super cool so my husband checked the AC unit-there was no filter in it and it was clogged with dust. Same story with the exhaust fan in the bathroom. So caked with dust it was blowing it out. There was mold in the corner of the shower as well. Add in some boogers(snot) stuck to the bathroom wall and wall next to the bed and this place is a gem to stay at. The real kicker- a smoke alarm from 1980 w/ no battery in it. My husband notified the desk of the issues and was told nothing could be done. At check-out we told the young kid at the desk of the problems again and he wrote them in a book to "be addressed". I showed him the pictures I took and he just shrugged his shoulders and chuckled. Overall one of the worst customer service experiences I have ever encountered.

I don't know what others paid for this room but I got more than I expected! It was so reasonably priced that I imagined The Bates Motel. It looks , feels and smells clean. It is a no frills room, very reasonably priced. The Staff is very friendly and accommodating. I would stay here again.

Older motel, but clean and good value. It's off of a busy street, but with our A/C on, the noise wasn't too bad. The bathroom could have used a fan.|The front desk personnel were great. They even gave us a king bed upgrade!

Very nice people running it. Have stayed here a few times now. Sheets are always clean along with the room and towels. Great price and no further than 15 minutes to anything. The bagel place where you redeem your breakfast at is also very good.