American Eagle & Aerie Outlet - Clothing store in Lutz - Bldg 6, 2244 Grand Cypress Dr Suite 655, USA

Cheryl is by FAR the best retail manager I’ve ever met. She truly does care about what she does and who she does it for. Had a great conversation about working in retail and she really loves her industry! Great job AE!!! Keep her around and promote her!!

Customer service was horrible. 2 girls would rather sit around and gossip about thier personal life then to help paying customers. I walked out and went straight over to Levi where I purchased 2 pairs of jeans. Noone in your store was helpful at all or even greeted and asked if there was anything they could help with...definitely need to fix your staff!

The staff here is the best. Was greeted with a friendly smile the young lady with dark hair pleasantly scanned a dress for me. They had a large selection available. When I came to the register another nice young lady answered all my questions about what perfumes were on sale and signed me up for the real rewards program. The employees made my experience great.

The general manager Ashley, at the TPA premium outlet mall is so nice and helpful! She helped me place an online order when the stock was a little low on what I needed, and gave me a coupon for a free bra! I am so happy with my experience and really appreciate such great service.

Went to buy 2 swimsuits on a buy one get one free promotion. One of the swimsuits rung up for $55.20 (it was discounted from $138) and I asked if the sale still applied since it was in that rack: they said yes, but that the sale had to be put in manually. Went to pay and the screen where I went to put in my card had the price of the suit for $69. I asked and they said that to put it manually they had to up the price back to $138 and then it discounted the suits to 50% off. So now the suit was more expensive than the price it rung up. Not to mention that the promotion was not buy 2 get them at 50%, but buy one get one free. They kept telling me about how their system worked, their system issues are not the consumer’s concerns: but manually increasing a price from what it rings up to the time you go to pay is not acceptable. And no matter what: they would not do anything about it. Also a pair of sweats were supposed to be 50% off per the rack, they said at the register that it would only be 40% off and wouldn’t check what their own rack said. I had never has these issues at a store, definitely did not expect it from American Eagle. We just walked away.

The staff was not nice. They had a checkout area with balls and stuff and one staff member got angry at me for bouncing the ball while I waited for my friends to finish shopping. Don’t understand why they are treating a budget bin outlet mall American Eagle like a posh, lofty upper class establishment. Let people have a bit of fun in your store.

Staff member greeted us when we walked in, didn't hover. Place was clean, very nice displays.

They should put a sign outside that says only white people allowed because when I was there this past week none of the 4 employees greeted me and I was ignored when I asked for help. It constantly happens to me as a person of color and I will not support a business that has employees that do this.