Alpha Technologies Inc - Manufacturer in Bellingham - 3767 Alpha Way, USA

The batteries were bought in 2020 as part of Alpha’s Outback Power Technologies solar setup. At the time each battery cost $415. When one of them failed in December 2022 it took them almost 2 months to accept it was a system failure. I was left to choose between having no power or paying for a new battery directly from their local distributor. This battery cost $570. The ‘reimbursement’ check arrived on April 10, 5 days ago covering the cost as it was in 2020 ($415), not what it cost to replace it ($570). Not a word from them when I complained.

The company might have been known for quality in the past, sadly that is no longer the case... At least in the cable repair industry. When a customer sends in a cable unit, only hybrids which have completely failed in the units are replaced. Nearly all of the hybrids which are 10-20+ years old and failing are not replaced. And they use smoothing on the QC prinout of the frequency responce so that even if a unit has issues they can hide it in the frequency responce prinout to keep the customers happy. The reason Alpha does this is because they want the units to fail after the 1 year warrenty so that they can make money repairing the units time and time again. And Alpha decides when they will or will not honor the warrenty, and most of the time they will not honor their 1 year warrenty on units.

I've worked there for 13 years