Aloft Richardson - Hotel in Richardson - 1160 State St, USA

Very nice place. The rooms are spacious, updated, loved the walk in shower, and the bar downstairs had some great drinks specials and live music one night. I got the package with breakfast and the OG Breakfast sandwich was really good. I tried some other items, but the sandwich was the best. Pool table and shuffleboard in the bar.

I’m giving a 4 star because I know how detrimental a 4 star review can impact a business. However, I initially wanted to rate 2 or 3. To start the location was phenomenal. I was lucky enough to get parking right next to the lobby door. It was huge. The bar was fantastic. There were plenty of restaurants on the same block. The staff was very helpful and understanding. I stayed at this hotel for 3 nights total. I never got a hot shower while I was there. I complained and asked for help, They did not offer to switch rooms. The shower was very very cold. Maintenance came and could not figure it out. I complained each day and each night, The issue was not resolved. They Beds and pillows We’re very comfortable. Top Rated compared to other Marriott locations I have to visited recently throughout Texas. There was no lighting in the actual room just a small lamp. The breakfast was delicious. The hallways were hot and not air-conditioned. The pool was also tiny for a hotel that had nine floors. Max 6 occupants

Great location, I have a nice stay here every time! Many restaurants within walking distance. Pool is cozy so if you are coming specifically for that you might want to know it’s very tiny.

I was not impressed! My check-in time was 3pm; I checked in at 4:15pm and my room wasn't ready for me to check-in. The room felt dirty. I had a wash rag that had stains on it, the water pressure for taking a shower was extremely low, no hot water (only warm), the sink had something in the drainage (look like mucus), etc.. I won't be staying here again!

I stayed at the Aloft for 2 miserable nights,during July, for a company event. Before we checked in, the hotel knew they had a serious problem of no cold water in most of the rooms,only boiling water. They deceived us, telling us the problem was solved, and checked us all in. One by one(we were over 30 rooms!), we discovered the problem was actually not fixed, and the hotel kept checking people in, including more people from our company who arrived a day later. The receptionist was helpless, told us to call and write to his manager,and while we did,she just replied back she is doing everything she can to resolve it. In fact, nothing was done, the hotel didn't offer us any solution, kept checking guests in. Eventually we had to checkout and leave to another hotel. By the way,the hotel didn't offer us any assistance in finding new accomodations although they are part of Marriott group, and you would have thought they can be more resourceful. Not to mention they charged us all for the miserable nights we stayed there, without any ability to shower due to boiling water coming out of the faucets and shower. I'm a member of Marriott for many years, such a disgrace level of service was a true surprise. Needless to say, as a company,we will never book any of further stays with the Aloft.

Positive: The view of mini park Negative: There were no toiletries and no amenities. Just a plain and simple hotel. Perfect for those who just need a place to lay their head.

I've stayed at this location more than a dozen times in the past three years when I travel into town for work. Convenient location for dining, staff has always been courteous, and rooms have always been fine. The real issue is there is a 50% chance during every stay you will lose hot water or all water for an extended period. This doesn't seem to be an isolated incident anymore, but a regular occurrence. I recently traveled in and was told upon arrival there was no water. When I asked when it would be back they said 1 hour, maybe. Then I asked "What are the odds there won't be hot water in the morning?" Their answer was "High", so I left for another location. My coworker checked in hours later and water was on, but he lost water three days later on the day he was supposed to fly home. Roll the dice, or just stay somewhere else. There are half dozen Marriott options within a few miles.

Room 210 over a two night stay had water issues. No cold water in the sink, no hot water or pressure in the shower. We reported the first night and no improvement. The best part of the visit was the cucumber water in the lobby after a very hot day and decent coffee as well. Not a comfortable place to stay for the money, disappointing.