Allendale Wine Shoppe - Wine store in Allendale - 101 W Allendale Ave, USA

Terrible Customer Service - Do Not Patronize. I purchased a bottle of alcohol from the Allendale Wine Shoppe. I had an unfortunate accident and the bottle broke. The cap was never open, its seal never cracked. When I asked to exchange the bottle with the owner of Allendale Wine I was told he would not exchange it, not even with the receipt. Now you may say, "You broke it, you bought it!" but you may not know the following. Liquor stores received their shipments of wine and spirits from local distributors. During shipments, bottles are broken in transit all the time. The distributor will issue credits to stores as long as the seal on the cap is not broken, which I proved to the Allendale Wine shoppe. I can attest to the issuing of credits by distributors because I spent many of my younger years working in a family-owned Liquor and Deli. When I was in the business, customer service was a priority. We always exchanged a broken bottle for a new bottle as long as the cap seal was intact. As the retailer, we knew we would receive credit along with the credits from those bottles broken in transit. When I questioned the owner on this point, I was rudely told "We don't receive credits from distributors!". I asked who the distributor was for my bottle. The response was "American B&D" out of Glen Rock. I called American B&D to see if issuing credits for broken bottles was still practiced. Their response was, "We issue credits all the time!!". The owner lied to me. I called two other liquor stores in the area. I wanted to see if they would have had the same response as the Allendale Wine Shoppe in this situation. Both would have issued a new bottle to keep in good faith with the customer and put in for the credit with the distributor. Having grown up in retail, I always tried to patronize the smaller shops but this one local retailer that is officially off my list. Please shop at a more reputable store for your spirits and avoid the Allendale Wine Shop.

The best! Their customer service is No. 1 I place my orders to be delivered and they do with great care. Their delivery charges are reasonable.

I ordered a case of my favorite Sangria and it was shipped same day, arrived super quick! Great price and very fair shipping charge. Great packaging too! I will definitely be ordering from here again!

Lightning fast shipping within 1 day! Great online price.

I normally don't leave reviews, but my experience with Allendale Wine Shoppe required it! Great selection, great pricing, fast shipping and excellent packing, what's not to like!. They even included the original box and tube packaging, which is important to me as it is part of the presentation. Other retailer's don't and I never purchase from them again. Thank you so much!

Ordered multiple times already, great price and nice ppl, totally worth my drive.

For a relatively small store they have quite a wide selection of nice wines and liquors. Their prices are also very competitive. The only downside is that the staff is very unfriendly and not welcoming in the least. If you can look past that you will likely score a pretty good deal here.

This is a great little store. It is a hike from Basking Ridge but well worth the two hour round trip drive. Always a small but great selection of Barolo, Brunello and Rioja wine. Check out their website and normally find several of the above rated at 92+ by reputable wine critics at great prices. My second visit today purchasing over 3 cases of Brunello and plan on making the drive many times in the future.