AlignTec Incorporated - Internet service provider in Durango - 171 Suttle St suite c, USA

I've been an Aligntec customer for 4-5 years. Recently I lost my internet connection. Of course, it was a holiday and near closing time. After working with the distance tech I was turfed to the next level which was the Durango tech named Mark. He was able to figure out the problem without someone needing to come to my home. He was a pleasure to work with

If one thing is certain, the words 'thank you' may not be used enough... I have been an AlignTec customer for a couple of years now and the experience is simple: they do what they say they will do, when they say they will do it, and they consistently deliver what they sell, if not more! Just spent some quality time with Mark on a routine tech call where I was served with courteous, timely, educated support resulting in an improvement to my service. So Thank You AlignTec, for being the example of how to run a business, for providing superior service, and for making it easy and enjoyable.

We have been with Align Tec for several years nows and find that whenever there is an issue, their Tec teams work diligently to assure the best outcome. Yesterday, Mark helped me solve a tricky issue with my MAC - not his normal area - but he worked until I could receive WiFi again! I am grateful for AlignTec's commitment to providing explemary service!

After some concerns I had about our first survey, I called back and Johanna and the tech they sent (I think his name was Mark) have blown me away with there amazing customer service. Mark came back out and was able to get a clear signal and was super nice and professional. I am grateful for them as other internet providers have been awful in both internet service and customer service . Thank you guys so much for being so helpful!

My internet and wifi went down for reasons unknown to me. So on Friday heading into Memorial Day weekend, I called for help. And Mark, a co-owner and technician was extremely accommodating. He said he did not want me waiting through the long weekend, and that he would be coming to get me up and running. An hour later he was on site and in short order had me connected. In the process of repairing and replacing what was needed he explained what he was doing and why; it was very educational. His expertise was on display ( I am in the dark on these matters) , and I was thoroughly impressed with his ability to diagnose and repair what was needed. I can't recommend Mark and his company highly enough. A GREAT experience!

I have always had a really good experience with Aligntec and where I live it is hard to get good, reliable internet. It is a type of microwave signal so you have to have direct line of sight in order to use it but I have had very few issues. When I have had issues, Aligntec has gotten someone out to service my house within 24 hours and has fixed the problem. Their employee Alex was extremely knowledgeable and friendly! I would 100% recommend!

The customer service of AlignTec is above and beyond. I put in a support ticket just before 9pm in hopes that it would get read before my 8:30am meeting the next morning. Not only did they call me at about 9:27, the tech walked me through how to log in to my router and fix what had been reset by a power outage. I have used them for years at two different house and have always been pleased!

We have been with this company for over two years now and we have continued to receive sub par internet that continues to disconnect or have such low levels of connectivity that it is basically useless. we pay for the 15mb plan and yet they have only been able to provide that level of service when I call to upgrade the service hoping that we would have a greater level bandwidth to fall back to yet what they give us is less than 3mb at best. I have called almost 40X and now they simply say that they can not do anything about the problem and they also have never been apologetic about the subpar service nor ever provided us with a refund for the lack there of service. if we had any alternative for better service we would use it but there simply is no option. we live in gem village and they say and I am quoting them you will have to deal with the bad service or leave but no offering of any kind of remedy or solution to retain us as customers so if there was a way to provide 0 stars we would. we definitely would never recumbent this service provider.