ADT Security Services - Security system supplier in Savannah - 1000 Business Center Dr #140, USA

Mike was sent out to install the equipment and he was very nice and explained everything very well! Out of every service worker that has been here to help us install things in general at a new house Mike from ADT was by far the best person I’ve met! We are very happy with the service!

Spoke with a customer service representative about lowering my bill from 65 to 42 per month. The following month, I began getting charged both 65 and 42 for a total of $107/month. I called several times to find out what the issue was with the double billing and the waiting queue was over an hour. I finally got ahold of someone and they told me they would look into it. The double charging continued for 6 months until I finally cancelled that credit card. They then sent me to collections and I am paying off a $1000+ bill. The last payment is due next month. Today, I got a call saying I owe money on my second account. I never signed up for a second account!!!! They are saying I have a personal and a diy account. The personal account was the one sent to collections so I still owe money on the second?? This is insane. I will never have an ADT account again! This is a SCAM!!!! Also, while I had the account, the window sensors would go off every day and I received several additional charges on a monthly basis (one time my bill was $80).

Absolutely the worse customer service ever!!! My mother who is 82 had been with ADT for 28 years, Her system recently(3 weeks ago) starting beeping because the battery was low, she called and they told her they would mail her a battery. She received the battery and then called for someone to come and install it, They wanted to charge her $150 to come out. She refused and after talking to 3 different people she finally got the fee waived and an appointment was scheduled….Shecssited all day for g th hem to come out and they never showed-when she called she was told she did not have a appointment!! So she rescheduled for today 8/4/24….Technician called and said he was in the way and wanted to make sure she was aware of the $150 service charge which she was not, because they told her it was waived!!!!! So I would not recommend ADT!!

My install was from this corporate office. The installer was thorough in explaining everything and ensuring I was in the loop of where placement of cameras and sensors should be. It was a very clean installation and he was very courteous, professional, and respectful of my home. I hope more people are lucky to have the same person I got.

Don't waste your money. Install was messy. Have been having problems since day one with the system with no solutions. Don't even get me started on trying to get the service canceled. If you feel like blowing hundreds of dollars for a service that doesn't work and then spending many hours and days to cancel then feel free.

I would like to find common issues and solicit an attorney for class action at this point. They make you jump through hurdles just to cancel. I had service and moved it to our new location. I am still getting billed and have been transferred 3 times. Each time it forces you to wait 20 minutes to hear they don’t handle my concern. So I continued to be bill

Installation and service went well. We were happy for 3 years that we knew our dogs were safe in our home while away. However, when we sold our home and need to disconnect, we were harassed why we weren’t reconnecting at our rental property. I spent over an hour on the phone with 5 different people, disconnected twice from the call just to cancel our previous homes service. I had perfect service but every time I was connected to a new person, it was staticky and could barely understand the rep. I still have yet to receive an email regarding disconnect. I’m hoping it’s just turned off as I asked…

When we moved into our home we knew we needed a security system. Everything was fine untill lightening took out our modem and our cameras haven't been working since. I reached out to the office to speak to someone and woman who answered refused to let me speak to anyone else. Was rude, and nasty.