A-Tech Service Pros - Technology park in Fairfield - 1652 W Texas St, USA

My insurance company contacted them to fix my TV, i'v been calling them for the past 3wks and no answer. When the insurance company called the lady stated she had been trying to reach me...that was a lie. This is the most incompetent company I have ever had to deal with

Called within a few days of filing a Vizio warranty request. Was on time for the appointment and was done very quickly. Courteous and professional.

One whole week trying to get my tv repaired never showed up to my house never called me I had to call them to try to get my tv fixed got the run around still didn’t get my tv fixed or heard anything from A- Tech service some great service you pros be serving 👍🏼

I bought a new LGCX65 OLED TV and experienced what I've learned to be a common issue with LG TV's: a vertical line that appears which is apparently a product defect particularly with the panel. I reached out to LG Support, who very quickly directed me to a 3rd party service provider: Andwaunnia Carter dba A-Tech Service Pros. I gave them a call to explain my situation and they mentioned that they'd order the panel but there's a chance that there could be a delay to COVID-19. They promised to follow up "within the week". Perfectly fine and understandable. But then a week had gone by with no response. I called a number of times and left text messages. I was finally able to get to the same person, who seemed extremely distracted and said she'd "call back in 5 minutes when I get home". After an hour of no response, I called back with no answer. A few days (and several daily calls later), I was finally able to reach the same person who said that the tracking number suggested the product was delivered and she was confused. She then said she'd follow up and get back to me the next day by noon. After not hearing from her, I called that evening with no response. This whole thing has been very frustrating and the lack of response and poor customer service has led me to write this review: please refrain from using this service with your TV's. If LG directs you to this supplier, kindly suggest a new one. I filed a new request and complaint and was directed to Alpha TV & Electronics, who so far have been extremely helpful and seem to be on top of things. I've also shared a screenshot of our text message "conversation", as I was directed to send any questions via text to the number provided.