A Tech Inc. - Security system supplier in Urbandale - 10401 Hickman Rd, USA

Security is definitely a must even when some systems start declining. In Des Moines area some firms have a monopoly on systems, but not on service. How hard is it to get back to a customer to assist with resetting their key pad which will not allow you to go to settings to reprogram!

I just paid a bill for someone to come out to my home for 7 minutes (not an exaggeration). Why did they come out? To diagnose why my wireless security camera wasn't working. Why wasn't it working? Because my Wifi doesn't extend far enough. Why didn't I get a wired security system? I did. And it wasn't installed. So I was offered a wireless system...which cost more than the original wired system agreed to. And the wireless system didn't extend far enough. Which led to a service call to make sure the camera was working. Which led to a recommendation of getting Wifi extenders. Which cost more money. And thus, a $90 per 30 minute service charge. Of which they kindly...offered for me to pay half. Two outdoor speakers were also not installed, of which there is no recourse (I was given an indoor wireless speaker to make up for the mistake). And one of the speakers that was installed doesn't work, whose only fix is to tear into the wall to figure out which cord is causing the issue. I am fully aware these are good problems to have in the grand scheme of life. But this is immensely frustrating. Two stars for the quality of offered products. But I do not recommend this organization.

ATech is a great company to work with. They are very responsive to any needs/requests we have but even more importantly, we love the local response to alarms. They are quick to call when an alarm has been set off and always helpful. I recommend them highly.

I have a central vacuum unit that I think is original to my house (built in 1965), it is a tank, and it says it is a “Beam model 252” on the side. I tried to Google it, it’s like it never existed. It needed a gasket to go between the dust bin and the unit (the current one looked like it was from 1965 too). I brought the disintegrating gasket to A Tech Easy Living Store, and they gave me one they had that was a similar size and they thought it could stretch to fit (it did). They didn’t charge me for it. I went in one time because my power head was horribly underperforming, it is not a very expensive unit, I thought it needed to be replaced. I told them I needed a new power head, and was looking to purchase a new one (a very expensive purchase). They told me to bring my power head in to see if they could fix it, and it was very easily fixable. They could have easily made a hundreds of dollars sale, but were more focused on helping someone out. If the tank ever gives up the ghost, I will replace it at A Tech Easy Living Store. But first, I will bring the beast with me to the store, because I know they would want to see if they could repair it first. It’s that kind of place. They are great

I honestly dreaded having to contact A-Tech for any smart home issues. I had three or four instances where I had to deal with the smart home/door bell "technician". The first visit was for initial setup. The screen that was installed in my house had a visible defect on it. I asked if the unit could be replaced. The defect was about a 1 inch diameter blemish in the screen. After briefly arguing with me, he called someone (maybe his boss), telling him there was a tiny blemish, "maybe 2 millimeters" and flat out lied. They ended up replacing it but I heard them mention they would put the defective unit in another house instead... that's some shady practices if you ask me. The second visit was because I had changed my wifi password and the doorbell was no longer working. The same "technician" that did the initial setup arrived. He asked to use my restroom... I figured he needed a quick #1 - but the guy proceeded to take a massive dump in my bathroom and then he didn't even wash his hands. Absolutely disgusting and unprofessional in so many aspects. Honestly, if I ever build a house again I will make it a point to make sure that I this company has nothing to do with it - the smart home guy made me feel uncomfortable and I never wanted to call when I had issues, fearing he would show up again. He also had basically no idea what he was talking about when it comes to technology... I have a degree in computer science and some of the things he was telling me about technology were just simply and utterly wrong.

We have had our Beam Central Vac for over 15 years and absolutely love it! It is convenient, easy to use and best of all - keeps the 'dust' out of the home!. We have had very good service when we needed it, we replaced the motor in the unit once (very reasonable) and had replaced the power brush handle once. Pretty good for a unit that is over 15 years old! The folks at A Tech Easy Living Store are knowledgeable and very willing to assist in any way they can. Highly recommend visiting the store! They have LOTS of items that can make your life easier in your home!

I called A Tech after a daytime home break-in. Money was no object as I was scared and wanted to do everything I could to keep my family safe. The kind people at A Tech told me what I needed and explained why I didn't need things I thought I did. The installer was kind and very professional. The best part is the live monitoring. My child and I have set off our alarm by mistake and they are prompt in calling to make sure we are ok. This locally owned company really cares about their clients. A neighbor went with a national chain and they spent ALOT more than I did and the service is not even close to A Tech. Criminals must know about A Tech because since I installed A Tech, (and have their signs posted outside my house) we have had no problems. I even get a break in my home owners policy because of this system. Tom and his team are the best! If you want to keep your family safe call A Tech!

So this year I started building my Dream Home and wanted to make it have some smart capabilities as well. For example, smart lighting, Sound for all TVs through speakers throughout the home and Finally wired networks for all stationary items like TVs for streaming and a Strong wifi network to handle up to 150 wireless devices including smart shades and Hide a Hose technology Now when I started this journey I did not start with A-Tech I started with another Technology in Des Moines that tried to give me the above request for $45K . When I had stated my budget was $20K throughout. Needless to say after numerous bad meetings with this organization the manager //owner told me to get my quote and he would match the price. To me this was a joke, I wanted a group that could help me plan the best functionality for my dream home. When my wife and Lori came to A-Tech in the middle of the summer we of course were not in the framing stage yet. In one hour and understanding our needs she came back to my wife and I with a plan. she explained options with wireless lighting. I went with Lutron Caseta Lights, She gave me an option to go with wireless speakers in the house but also Sonos amplifiers to connect all TVs so I can play the game outside on my deck along while hearing it in the kitchen or any individual area or throughout the entire house. She gave me the wireless network that can handle and has been handling more than 50 devices since It was setup on November 8th. When Curt (hands on team) came to my house to wire it we discussed more options and even added some wiring to different rooms which we added to the project. On the day of move in JR (hands on team) walked me through all of the functionality. Honestly we had some challenges over the network but Curt, who did all the Pre-wire and JR who did the install to work made sure that everything was working and not only did JR provide me a call after he left he checked in on me a couple of days later and even stopped by just to check in on me when he was headed back to the shop. When I reached out to JR via Jodi in dispatch even she was so amazing in just how she talked to me and ensured she took care of any concern I may have had. This team from Point of Sale (Lisa Brown) to rough end (Curt) to installation (JR) to dispatch (Jodi) this experience was amazing from beginning to completion. I have never been happier with the level of service I have received from this team. I have not once felt that now that my loan has closed and the transaction complete they would ever leave me to figure out any challenge I may have on my own. This team was personable, they took the time to ensure that their work was functioning they ensured that I understand the functionality of the tech. There was nothing oversold here. They all spoke the same language and put me the customer 1st. This is organization is group that understands I am not a customer until the deal is done this is a group that understands I am their customer everyday and going forward and this transaction is just one of many. I am of the old school where service means more than anything else. Anyone can get a sale but do you know a team that can gain a customer for life. I do! and that team is Atech. David and Tom are the manager/owner of this organization. I have already called and spoken to Dave. I still have to get Tom on the Phone but I will explain to him what it means to me that he has such a strong team! To all readers please ensure that when you go to ATECH you speak to Lisa, Curt and JR and I guarantee you will have the same experience that I did, Thanks guys I really appreciate everything you have all done. Take Care, your customer Rodrick! Here are the products Purchased for readers: Hide a Hose central Vacuum, Wired/Wireless Network, Sonos Beam Speakers in Master Bath, Deck, Sonos Amplifiers, Pre Wire, Chases for new technology, mounting TVs