A Plus Computer Tech - Computer repair service in Bellevue - 308 105th Ave NE A, USA

Had a fantastic experience and got my battery swelling problem solved in a matter of days rather than months, as I had been quoted elsewhere. Cyra in particular was a great help.

“TIME HONORED” CUSTOMER VALUE This shop is centrally located in Bellevue and easily accessible by Crossroads Mall, where I live. I hadn’t had to use a computer repair shop in a few years, and I had moved to Bellevue since then. I look for quick “in & out” trips to their store that don’t have long lines. I look for competitive pricing or value you don’t get anywhere else. Like things they teach you, pointers they give you before you invest your hard-earned money in a repair or a new computer system. Or higher quality computers that will last me longer than run-of-the-mill computers “big box” stores might be selling. They were also able to help me make difficult decisions about things like whether to upgrade to Windows 11! It turns out that Windows 11 better utilizes One Drive for office efficiency and added storage security. So NOW my 2 computers in my office represent to ME a “Novell Network”, as you had to buy in days gone by! If you’re a busy business owner like I am, I barely have enough hours in the day to cover all the bases, let alone delivering a broken computer to the store and going and picking it back up again. The have OUTSIDE REPAIR TECHS so it worked seamlessly. When you find a company that offers extra VALUE for their service, you don’t mind paying a higher rate of labor. At least I don’t! And I’m not sure where there hourly rate falls in comparison to the average hourly rate, but you get extra value in the shings they teach you, share with you or the advice they give that circumvents your making a mistake in a repair or purchase decision for your computer! I've found my computer company for they duration of life in Seattle. And it feels good to say that! Rob Lebeck, Owner Superior Housekeeping Service, LLC

I recently visited this shop for assistance with my Mac. Unfortunately, my experience was absolutely horrible. In short, they not only were able to complete the repair, but also rob customer of their devices. The staff claimed to have tried resolving the issue, and I confirmed with them the cost and time to fix it, but the outcome was not as expected. Additionally, I found their pricing to be unreasonably high for the service provided. Despite the lack of a solution, they insisted on retaining the full labor charge including parts. I tried to negotiate with them on price considering the attempt failed ask them if they can reverse it as didn’t work, but they just rejected it kept my laptop and telling me they gonna sell it online. Excuse me?! I recommend potential customers to carefully consider their options before choosing A Plus Computer Tech as my experience suggests that their services is practically a scam, and issues will not get addressed. I only found out later that they’ve already started to record all our conversations specifically to prepare for potential lawsuits I might bring upon them. Like they’ve expected this from the very beginning. So maybe their way of making money is not by providing repairing service, but by robbing customers of their device and selling it online.

Once they can’t fix your laptop, they’ll keep it for themselves and sell it for a profit. And you’ll have to go to court to get it back. During the process, you’ll have no way of knowing if they actually attempted the repairs they claimed. And they record every conversation you had with them from the very beginning, as if they were always prepared to fight their customers. To them, we are not customers, we are just cases that they assess how much profit they can extract out of, either by not fixing your stuff and still charge full price, or by take possession of your property. They always win.

Fast, polite and very knowledgeable service. I needed a hard drive installed in a small tower I had bought. Usually can do it myself but this one was a beast. They took care of it in 20 minutes and very well done.

Polite, punctual, caring, and informative. This experience was a dreaded one because I had dropped a business laptop. They were very prompt with taking my laptop in for diagnosis before the holiday and had followed up with me on the repair status. They didn't end up fixing the laptop as it had been damaged out beyond its total value but they didn't charge me for any of their time and materials for diagnosing it. Overall, I am beyond satisfied with my experience. They made it streamline and frictionless during the entire process.

Gave a 2014 Macbook pro for battery replacement. It had no other issues at the time and I was using it regularly, though directly on power. After battery replacement, the top row keys stopped working. Since they said their work is under guarantee I returned the laptop to fix the issue, hoping they will do it with no additional charge. However, I was told I will have to pay for a keyboard replacement which they damaged. Very bad customer service and shoddy workmanship. My experience was so bad that I suspect if all the the 5-star reviews here are legitimate.

Helpful. Knowledgeable. Caring. ^Three words to describe the customer care. Precise. Reliable. Attentive. ^Three words to describe the quality of service. I brought my brother's laptop to this place based off of my friends recommendation that this place was amazing for any repairs to any laptops. I was not disappointed and felt that this place was very in tune with what any customer needs. My brother's laptop had a weird funky problem. He had somehow shoved his A/C jack all the way in, thereby, dismounting the A/C jack internally, and therefore could not charge his laptop. The friendly folks at A Plus Computer Tech gave us a FREE QUOTE/ESTIMATE (standard), and told us exactly how much they would charge ahead of time, so that there were no surprises later on. When I asked them further questions about the possibility of them ordering another charger for us, they gave us another estimated price range, so when we had our job completed, we knew exactly what we were getting and what we were paying for. They know what they are doing and they are more than willing to help you every step of the way. At first I was concerned that they wouldn't be able to finish the job on time or that there would be further problems. NO. They banished my anxiety and kept me promptly updated through phone calls that made me feel as if they weren't just another 'computer factory' mindlessly repairing, etc. BOTTOM LINE: These guys mean business and they do it with fantastic customer service. I would recommend this place to all of my friends who have a computer problem. Period.