3T Pro Inc. - Computer support and services in Richardson - 100 N Central Expy Suite 1000, USA

3T Pro has continued to provide excellent services and expertise for our IT needs. They are professional but also truly care about their customers and always stand behind their work and solution. They are the best at what they do in the area and I recommend them to anyone I know looking for an amazing MSP.

We have been using 3TPro for 4+ years and I have found 3TPro to be extremely responsive and professional. When we had a bizarre situation with our internet and server, the 3TPro president got personally involved and provided a team of experts and ultimately replaced our new system to solve the problem. #overandbeyond #excellentcustomerservice And most recently Jaden provided me with insightful help in solving my Macbook issues.

These guys are AMAZING!!! Super easy to work with and they are great at explaining things in a way that non-technical people can understand. I had the pleasure of working with them on a somewhat difficult situation and they were nothing but professional, had great communication and they really looked out for our best interests. I cannot recommend them enough for anyone looking for a great MSP for their IT needs. That are the best MSP I have ever worked with in the DFW.

3T Pro transitioned our legacy system to the latest technology, which substantially increased our productivity. Their expertise has helped us to be ahead of our competitors while remaining efficient and cost conscious.

Did not have a good experience with this company. I was overcharged for sloppy work, and nickle and dimed. Do not use this company for IT installations. Company does not seem to communicate internally. Attached are pictures of the installation job which is a bunch of equipment stacked on a rack and strapped down done by their installer. I tried to complain to my initial contact, but they never responded. I tried to complain to the billing department and no resolution. Told the installer I didn't like it. Initially the consultant came out to my office saw that I did not have anything on the wall in my office to mount the equipment to and discussed moving it down lower to be accessible and mounting it to the wall. I received the estimate and I was happy. FYI, I don't know anything about IT, I don't know what a "rack" is and this is my first business venture by myself. I just know I started a new business and I need a firewall for my office, so I hired 3T Pro to tell me what I needed and to install it. Installer comes by and notices I don't have a rack to mount it on, runs back to get a rack, and installs the gear. I timed him and I was charged for the trip to pick up the rack even though the consultant knew I did not have one. Installer installs it up high out of reach even with a bar stool and a small rack and straps it down. On top of this I was charged for cables even though I had these in my office ready for the installer and I offered it to them. I tried to complain to the installer, but he said that was the only rack they had and "it would be fine, it's strapped down". I complained about the sub-par work, but they refuse to fix it. I noted about the trip and the lack of communication on their part and they will not fix the bill. I really needed a good IT company to do small work periodically, but if this is the work they stand by, I will not use them again. How can you stack IT equipment as a IT installer and strap it down and think your being professional

We are very happy with our network upgrades. 3T Pro was knowledgeable and came in under budget.

Honest, hard-working, and a great company to work with. They have my trust.

Highly recommend 3T Pro for small business IT needs!