24 Hour Fitness - Gym in Ramsey - 150 Triangle Plaza, USA

Update: Providing a generic corporate contact link, and saying please contact us, instead of sharing a direct point of contact at the location is horrible customer experience. Do better 24 hr fitness. Summary: don’t come here. Overcrowded, filthy, rude & incompetent staff, broken equipment. This gym used to be great when it first opened. Now it honestly may be the worst gym in New Jersey, as it’s for sure the worst in the area by far. fitness area always seems to be overrun by groups of UNSUPERVISED 12-16 year olds. How is this not a legal liability??? They hog equipment just chatting and fooling around again - hopefully this place gets slapped with a lawsuit one day. Bathrooms are disgusting - literal fecal mater on the toilet seats. Debating contacting the department of health it’s gotten so bad. Some of the staff is nice and polite but others are incredibly rude and start to rush people out as it gets closer to closing time. Equipment itself is decent - lot of updates could be done. AC is always set on way too high a temperature. Can’t wait to find a new gym because this business doesn’t deserve any more of my money and it certainly doesn’t deserve any of yours.

Came in for a 3 day pass and they told me it's not actually free and need to pay 20$. If you don't sign up at the end of the 3 days you lose the 20$ so it's really a 20$ 3 day pass which is false advertising and a rip off. I ended up signing up and regret it. The place is so dirty, and the bathrooms are gross. I used to come here years ago and it was in way better shape. Don't recommend signing up here. I see people walk in for free anyway and the staff don't care. It's a scam and managment is garbage. @The Owner If you see this, I can fix this place in less than a month and have your revenue back on track. 2k for consultation and implementation in return for 2x business value.

I signed up for 24 hour fitness at Ramsey at Thanksgiving time. I've used the Ramsey gym as well as the Paramus gym. I'm very disappointed in the equipment on the elliptical and it’s rattling and shaking as I’m working out. The equipment is not being kept up. This also includes the bikes in cycle class. A few weeks back the class that I like on Thursday night was canceled. they no longer have pump class on Thursday evening. One of the reasons I joined this gym was because of the classes. In the few months that I’ve been here classes have been canceled or there aren’t enough classes for me after work. I use the elliptical religiously, but getting on the machines has proven to be a challenge. There are so many people using the machines and waiting in line to get on the machine and this impedes my workout. The women's locker room and restroom have been consistently untidy every time I've gone to Paramus it's very disappointing. I'm scared to use the toilet because they're just not looking clean and kept up. I also did a review for the Paramus 24 hour fitness on YELP and on Google reviews. The manager reached out to me and asked me to submit my concerns on their online portal which I did a month ago and no one has reached out to me. I've belonged to many gyms in my time and I'm very disappointed in 24 hour fitness

Very upset that they are discontinuing the lifeguards. The 24 hour Fitness Pool on Route 4 in Paramus stopped their lifeguards and the pool and hottub have become a cesspool. They smell and are very cloudy. The lifeguards are the only ones who insure the pool is clean. Additionally, there are swimmers who "flop" into the pool when they enter. One of them almost landed right on top of me. The lifeguard spoke very strongly to this swimmer and he has stopped doing it. But I am sure he will go right back to it if there is no one around monitoring him. Please bring back the lifeguards!

Always packed with noisy high school or college students. Sometimes very destructive. Pool is not usable during high school swim season because they occupy half of pool and they think they deserve i despite all other members are paying membership fee. Sometimes swim team trainer uses 2lanes out of 3 lanes and more than 5-6 people are just waiting for their turn to use the lane to share one lane only. There was no explanation or warning at all when joining here. If you think pool is the one of the main reason to join here, avoid. Almost 3months, the pool is not usable at all Edit: it has same issue reported another person 6month ago, about swim lesson occupies lanes.. seems like management does not have intention to improve anything. I think they do not care about feedback Not worth the money 2nd edit: there are improvements in noise and controlling pool time etc. I updated rating to 3 stars as improvements is good thing as direction

I lost 31 lbs with James I started with James the last week of Jan I was 237 now it's June and I'm down 206 and feel great. I'm not done yet I have another 20 lbs to go and I'm sure it be gone by the end of June . James tough caring and teachers how to eat and what to do. You want a trainer who wants to help you with his heart. Oh I'm suffering from a broken back which put on all that weight after surgery.He knows the injury and helps you though it. Since working with him I feel back to my old self or should I say my new self again James is the one you want to work with he knows what needs to done.Put in the work you'll see the results. With James you will see the results. Thank you James for making who I was again -- or am now.

Looker room is in need of some TLC. I saw crumbs on floor in bathroom that was removed after being there 2 weeks. If you are looking for a grab and go workout, this place will work. BUT if you want to use Sauna, Steam room, Hot tub and pool, you need slippers and disinfectant.

I've never seen a place have almost as many 1 star reviews as 5 stars. This place needs new managment or corporate to come fix it. People aren't even checked at the front desk. I tried not scanning in and no one's stops me or cares. All my friends canceled their memberships and just walk in because they don't check. This place is garbage.