White Gate Residency - Restaurant in Vaikom - Kottayam, India

We conducted our baby's baptism in their 3rd floor banquet hall on Oct 22 nd and their service & event management was really bad. We went to see the hall before booking. We were hesitant on booking as it seemed to us, it would be uncomfortable for guests more than 80. But while raising the same question , the manager told us they will give us a nearby ball room as well. So thinking that room also is available, we did the booking but they didn't open the ball room during the function and told some excuses. Because of that, guests were complaining about congestion. Also they didn't keep food on time even though we informed the timings earlier. After keeping food nobody was there to serve and they didn't keep cutlery to take food. After keeping cutlery, nobody was there to replenish plates and cutlery on the table, and guests were waiting after it was finished. Icecream was kept very late by the time almost everyone left. They have done a different stage as compared with the models they send and stage lighting was not proper so it looked dull. We have clearly told them earlier itself lighting should be proper otherwise photo and stage won't look nice. Even though the food, hall neatness, clean restrooms etc were good, because of the aforementioned flaws we had a very horrible experience, as some of the guests themselves complained about congestion, service etc. We cannot trust the management based on what they say initially. They are absolute zero in honesty and integrity. They tried to avoid conflicts by hiding the ball room unavailability, food timing latency etc. If they informed us earlier, we could have done some thinking and done some alternate arrangements. They have very little coordination and management skills, which ultimately caused embarrassment to us. So we recommend going to some other place.

My native is Vaikom and I stayed at White Gate Residency for my cousin's wedding. Had an amazing and relaxed stay. The hotel is clean and well-maintained. The staff is also cooperative and polite. The room is of good quality, with an iron, and a hair dryer every amenities mentioned were available in the room. Overall good at this price. Would definitely visit again.

The 3rd floor hall is very convenient for 60-80 people function in Vaikom. Very approachable and cordial event management by Rahul. Sadya was also good.

I am here for a board meeting for 4 hours from Thodupuzha, while meeting, my wife physical condition got wrong. But the Staffs from Restaurant and Cleaning helped us a lot. Thank you so much. I suggest White Gate Residency for Companies meetings not only by this accident, but their facilities and services.

Good place to stay. Very neat and clean place.

We booked an AC hall for a function...however the AC functioning was minimal..Food was ok...Price on higher end..Great staffs n service but overall coordination was missing...

Location , appearance and cleanliness good. But there were many deficiencies. Management should set right the following:- 1. Items promised to be provided in the room were not provided. Had to ask for. 2. Complimentary breakfast was not available despite advance information. No accountability. No one seems to bother! Had to leave restaurant without breakfast.

Behaviour of reception staff is very argument.Not at all cooperative.why this hotel choose this type of employees at the front office.