WelcomHeritage Gurkha Houseboats - Hotel in Srinagar - Srinagar, India

It was a wonderful experience to have stayed in the welcome heritage Gurkha houseboat for two nights. Located in the prictine quiet waters of Nigeen lake, it has clean environment with spacious rooms with clean room and bathroom. The staff is warm and courteous and always helpful. The food was excellent and homely. Will definitely like to come again for few days. Will highly recommend the place for stay in Srinagar.

The experience il Gurka houseboat hotel was positive but at the same time utterly disappointing. We came and they granted us a good welcome with tea and they explained us all the rules of the boat. The manager was coldly polite. We found extremely caring and professional the keeper Chacha (I hope I wrote it correctly). The room was clean and well furnished (even though there was no kettle with tea inside). We had dinner a couple of times and the food was fresh, and really good. What was really disappointing was: Firstly the AC (air conditioning) was not functioning every afternoon, and plugs as well, Bea cause of lack of electricity. A couple of times we had to stay in the room with really high temperature litterally sweating. I really do not expect this in such a luxurious place where you significantly pay the service. Secondly what we found really unpleasant was the resolution of a problem of us. We paid in advance five nights and we had to interrupt our staying in anticipation and they did not refund anything neither the half nothing. As we booked the staying with a travel agency they could have find a solution between them as they frequently collaborate but nothing. I am sure that the manager is behind it. We did not expect this treatment and therefore we were extremely disappointed.

From wonderful living area to dining area to suite room everything was wonderful & specially they serve superb veg home cooked food. Their chefs have brilliant skills. The lake is beautiful with not much people, it's pretty much silent with limited people. Cleanliness of the lake is maintained well. Also they have 6 Houseboats of their own in Nigeen Lake.

houseboat location is excellent. Food quality is very tasty & cleaness is very good. i stayed last night houseboat no - 1. but the service of the houseboat staff is not good. in the night electricity is failed, but staff has not started generator. i booked the houseboat as - ITC group. But the staff uncooperative behaviour i will never booked in future.

We stayed for a night at No. 4 house boat. Ambience, cleanliness, location, food etc were all the best. Service by Maqbool chacha and team wax excellent. They even upgraded one of our room. Thanks for making our Srinagar trip, a memorable one

It was once in a lifetime experience on this houseboat. Everything was so perfect that we don't have words to express. Starting with the accommodation, everything was top notch. The designs, decor, and interiors were all very aesthetically pleasing. Each room has everything starting from a fan, cooler, air conditioner and all the necessary stuff. And the hospitality was too good. A special mention for Chacha ji and Tanveer who gave us a homely treatment. Thank you so much for all the love.

I have to say that while the decor of the houseboat , and its location on the banks of the very serene Nigeen lake were both excellent, the flavour of the WelcomHeritage brand appeared to be missing a wee bit. For instance, when asked for something as basic as extra bowls for dinner, the caretaker serving the meal was hesitant and eventually did not give them. When we were leaving the next morning , the same person again asked for a tip explicitly . On a cold Srinagar night, he was also hesitant to let us use the heating function on the newly installed ACs till we put our foot down. We of course had the option of complaining to the very courteous manager (not on board) but did not do so because we did not want to spoil our limited time there. Beyond this, the location as mentioned was superb, and so was the overall decor and furnishings. The bathroom toileteries though , were of the standard of a lodge and not the premium experience we paid for

I visited with my elderly parents and we all had an amazing time - the houseboats have an old-world charm and are clean, spacious and well-maintained. The food was excellent - authentic Kashmiri food that had both delicious vegetarian and non-vegetarian options. The live-in caretakers Riyaaz and Ashraf and manager Tanvir took excellent care of us all with personal attention and accomodated our requests. (They speak English in case language is a concern.) The houseboat is easily accessible by complimentary shikara (boat) service upto 9 pm and by land later in the night. We took daytrips out of Srinagar in the day. The boat is on Nigeen lake which is a quieter, more scenic location than Dal lake, with cleaner, clearer water and great bird-watching. All in all I highly recommend this locally-owned houseboat