Waterstones Hotel - Hotel in Mumbai - Mumbai Suburban, India

Everything was to the point. Best experience. Perfection. How can one not visit again. This is so true. The place is extensive classy and brings a very rich feel. The place is huge area wise. They have a separate complex altogether for their amenities. The pool is el classic and dreamy. What a space. They have excellent spa, super good gaming facilities. Food is exceptionally good as one does not really enjoy a 5 star food experiences because of the global taste control standards they need to maintain. But we were provided what was requested , so yes. Experience Overall ratings : Food : 4/5 Ambience : 5/5 Service : 4/5 Staff : 4/5 Music : 4/5

It is a very average hotel that boasts of being a 5-star. It was not worth the money we paid for the stay. The whole property and rooms not very well maintained. Though the room service and food were good. When we arrived, the staff member at the reception area for the night shift was very unpleasant and not at all warm. That kind of spoilt the first impression for us. Honestly, there are way better 5-star hotels in the area that offer first class services and I would recommend one go ahead with those instead.

Look wise it's very beautifully built. Club is nicely built with Huge swimming pool, nice gym. Service wasn't that great. Booking was made for breakfast+lunch+dinner expecting lunch would be on check in day but it turned out to be on next day which was not mentioned in the package. On the day of checkout we had to hurry on lunch as checkout was at 12 and had to extend checkout for 1 hour. Breakfast was good but lunch and dinner had very limited menu and was served in room. The lunch and dinner both gave me stomach sickness. All room accessories were for one person even when booking was for two people, no toothbrush. Overall it was average experience. While couple of things made us happy, some disappointed. Package was not delivered as promised at the time of booking. Food being our favourite part, it disappointed us strongly.

We had a terrible experience. The food and service both were pathetic. The live counter chef didn't take any effort or interest to cook the meal as per the requirement (despite our clear instructions). Food was filled with excessive sauce and was extremely spicy as well. It was also exorbitantly priced with 0 satisfaction. It all tasted the same - "super spicy, stale and saucy..!!!" Besides, we also found a mosquito dipped in the veggies so there were quality/hygiene issues as well. Highly disappointing experience. I don't recommend this place at all!!!! In short, poor food, wastage of money and gloomy ambience. P.S: One star rating for the staff at the reception who clicked some nice pictures for us.

The best hotel I have ever been. Every staff in the hotel right from the security guard to the manager gives more than 100% of service. You are just a call away for anything that you need in your room. Rooms are very clean and lavish Club and restaurants are wonderful with excellent chefs. Staffs and managers are very helpful. Overall more than a 5* service.

Its an okay place.. been to better places which scream 5 star.... the service is slow, they require multiple follow-ups... The staff aren't synced with the offer purchased online.. its the minimum we can expect from a "5 star hotel".. The food served is delicious.. decent ambience.. I wouldn't go back if given a choice

Would love to visit this place again for stay... it's right in the heart of the city and near to the Airport! The ambience, hotel rooms, bar and food is top notch. The swimming pool is huge and very beautiful. The check in process is slow though, and that could be improved. Apart from this, i enjoyed my stay.

One of the worst stays that I have had in a 5 star. All went wrong from the onset, the room was not clean, upholstery was not changed, the floor tiles were cracked and broken, there were no toiletries in the bathroom. The lunch was set menu wherein the in room service was adamant n said we cam only give palak chicken..only on insistence was it changed by the chef. It was a pure waste of money for us. Not happy at all !!!