VIP LOUNGE - Luggage store in Vijayawada - Krishna, India

Worst services from this show room To much careless when customer is asking information related to any product. Not mentioning clearly anything about the warranty. They won't care about our money or products so be careful while purchasing in this store. If we ask some thing they will mention check on the bag details. Even store manger also not performing his roles and responsibilities. Once you purchase you will definitely face the headache from this store

Many models not available hear, but good collection

Delay in providing service under warranty

Worst service, spoiling the Brand Image of VIP with their service support. VIP must change this as service center. They don't have a dedicated service person, a person will come once in a week or 10 days from Hyderabad to do servicing for the products. I have the product last January (2020) and received today(January 2021) exactly one year. I gave the product in January 2020 for handle repair and requested for replacement of handle as it might broke. They took two months and in March after two months of frequently calling and visiting the center they had told that the handle is replaced. When I went to take, I found that the stand is broken and the store manager was telling that it was like that when we gave the product which was a lie. I have asked them to replace handle eventhough it was not broken, then how would I ignore if the stand is broken. When I had asked the same thing he said he will be replacing the stand for free. He took 10 months to replace. I went to center somany times as they will not respond correctly when we call them. They will ask the purpose and will tell us that they will check and all and they will never call. Today they delivered the product and charged 500 for their mistake. The actual repair cost was 350 and this replacement due to their irresponsible behaviour costed me 500. The store manager and staff are very irresponsible.just because of the brand image and the store being in prime location it is running. In last February 2020 after giving the product for service we have purchased big bag for 8000 in the same store. We would not have purchased from this store if we waited for one more month. It's better to purchase from shopper's stop or some other showrooms rather than from here.

Good Store for all your travel luggage needs. The staff were good and they receive the customer in a positive way. Though the price lines are marginally higher...I would still recommend VIP. The only issue was parking. As it was in close proximity to benz circle You doesn't have parking facility for four wheeler and even No For two wheeler.

Really good showroom at the very popular place and there are many brands luggage available and some brands are international. but there are limited colour availability of all models which made difficult for me to choose the correct luggage. However staff is very informative and gave maximum information about available models.

i am unhappy to visit this shop. never prefer cartlon products. they are irresistant and very delicate products. i went to shop along with my family, they are immensely pleased to use cartlon luggages, my parents are forced to buy cartlon, i am unable to prefer luggage on my own choice. never ever purchase cartlon. they should go through customers choice, not their won choice.

Enough collection. Though the items are costly, they are durable and reliable... If u are looking for economical, this is not for you