Vi - Vodafone Idea Store - Telecommunications service provider in Aluva - Ernakulam, India

I recently had an incredibly frustrating experience at the this office, and I am deeply disappointed with the level of service provided by their staff. My encounter left me feeling undervalued as a customer and questioning the company's commitment to customer satisfaction. Firstly, the staff members I dealt with lacked basic professionalism and courtesy. They seemed disinterested in assisting me and displayed a complete lack of empathy towards my concerns. Their dismissive attitude made me feel like an inconvenience rather than a valued customer seeking support.

Due to some technical issue my request for duplicate sim is not confirmed for 4-5 times, even though the staff tried many times with patience. Great work done by the staffs.

Very nice store. Ihsan solved my issues..I am very satisfied

Am happy to rate you as helpful throughout my service and Store ambiance was nice

Izan solved my issue. Good customer dealing.i am satisfied

Update: Ported to Jio after the horrible experience at this store. Life is so much better now Being an Idea and now Vi customer since my first phone, it was disappointing to witness the horrible service Vi provides in this waste of a store. The employees are rude, don't bother facing customers when talking and give out a negative vibe. Had to visit the place twice with no resolution to my problem. I got much better service at a rival operator store nearby, and am planning to switch soon. Vi India has to really step up its game with customer service if they want to retain customers and stay relevant in this competitive market

Bad service, staff don't know how treat customers

I had visited their place today for exchanging SIM and updating my address. As most of the customer reviews were not good, I had much anxiety. To my surprise, I received excellent quick service. I found the young staff courteous with pleasant manners and also helpful. My work was over in less than 10 minutes.