Vespa And Aprilia - Safari Motors - Motorcycle dealer in Tirur - Malappuram, India

Title: Terrible Experience with Aprilia Bike Service Rating: 1 out of 5 stars I recently had the unfortunate experience of availing the bike service at an Aprilia dealership, and I must say it was one of the worst customer service experiences I have ever had. Here's why: 1. Unprofessional Staff: The staff at the dealership were incredibly unprofessional and lacked basic customer service skills. They were dismissive, rude, and seemed disinterested in addressing my concerns. It felt like they were more interested in rushing through the service rather than providing quality assistance. 2. Incompetent Technicians: The technicians working on my bike seemed inexperienced and ill-equipped to handle the repairs. After the service, my bike's performance actually worsened, which left me frustrated and disappointed. It seemed like they didn't have the necessary knowledge or skills to properly diagnose and fix the issues. 3. Poor Communication: Throughout the service process, there was a severe lack of communication. The staff failed to provide me with updates or any information regarding the progress of the repairs. Whenever I tried to inquire, I was met with vague responses or simply brushed off. This lack of transparency only added to my frustration and made me question the reliability of their service. 4. Delayed Service: Not only was the quality of service subpar, but the service itself took an unreasonably long time. My bike was in the workshop for an extended period, and despite their assurances of a timely completion, I was left waiting for much longer than expected. This not only inconvenienced me but also disrupted my daily routine. 5. No Resolution of Issues: Perhaps the most frustrating part of the entire experience was that my bike's issues were not resolved. Despite the time and money spent on the service, the problems I initially brought up remained unresolved. It was clear that the dealership was more interested in making a quick profit rather than ensuring customer satisfaction. Overall, my experience with the Aprilia bike service was extremely disappointing. The unprofessional staff, incompetent technicians, poor communication, and lack of problem resolution left me regretting my decision to avail their service. I would strongly advise against using their service and suggest looking for alternatives that prioritize customer satisfaction and deliver on their promises.

Worst service. My scooter suddenly stopped while driving. They did not come for road assistance even though it was in same city/area. The Apriia sr 160 is just 2.5 yrs old. It has five yrs warranty. They are telling they will not repair in warranty. Have to pay 8000 plus labour charge it seems. The header is damaged. After fixing header there is some other issue it seems. Too much noise is coming. Why they did they make us to take warranty for five yrs. Their service is also very bad. They don't deserve dealership

Never ever buy vespa/aprilia scooter from safari motors..that will be the most worst decision you taken in your life..worst aftersales service ever faced..pls think twice..

don't ever buy scooter from safari motors tirur nobody cares about our scooter very disappointed

Untrustworthy service, be very careful. Very bad experience we had.

Very bad service team A to z

Worst service...Not even deserve 1 star rating.

I had a very bad experience with Tirur showroom. Their staff and service are very bad..