Venizia Sarovar Portico, Model Town - Hotel in New Delhi, Delhi - North, India

I regret to say that my stay at Venizia Sarovar Portico has been nothing short of a nightmare. I encountered multiple issues that were left unresolved despite several attempts to seek assistance. The first problem arose with the air conditioning, which was not functioning properly. I called the front desk multiple times, but their attempts to fix the issue proved futile. As a result, my room was unbearably uncomfortable throughout my stay. As if that weren't enough, the situation worsened when the ceiling started leaking, creating an even more unpleasant and unsanitary environment. I immediately requested a room change, hoping for a more suitable accommodation. However, this simple request turned into a frustrating ordeal, as they failed to provide the promised extra bed we had booked. Every time I reached out to the reception, I was met with unfulfilled promises and a complete lack of responsibility. The level of service I experienced during my stay was subpar, to say the least. The unresponsiveness and lack of attention to guests' needs are inexcusable and completely unacceptable for a hotel claiming to offer quality service. I hope this review serves as a warning to other potential guests who may be considering staying at this hotel. It's clear that their management needs to address the numerous issues plaguing their establishment to provide a more comfortable and satisfying experience for their guests.

Absolutely do not stay there ever. They never pick up the phone at late hrs. The shower had only hot water. Room decor is average. Breakfast is repetitive. After a fantastic stay - Sarovar Portico @ Amritsar, it was a very disappointing stay here.

This hotel sucks as they dont provide services at all. I called them to deliver water in the room and even after an hour no one showed up. Inspite of my reminders they just give it a deaf year. When i called them again the duty manager said he doesnt know anything about it. This hotel rooms sucks.

Property seems nice but is actually average in room part. On MMT, the supreme room shows 350 sqft, rather it is not more than 260-270 by any means. There were insects all around, if we look beneath the bed, it was like cleaned years ago. Breakfast was otherwise good...

I recently stayed at this hotel, and here's my review: The hotel's location is undoubtedly a strong point, being conveniently situated near the Model Town metro station. I had the opportunity to try their food during a previous visit, and I found it to be quite delightful, with a pleasant touch of mild spices. The head chef's humility added a personal and welcoming touch to the dining experience. However, during this stay, I encountered a series of challenges. I had booked a room with meals, but unfortunately, the Goibibo app glitch prevented me from accessing the food service. Furthermore, my booking was not confirmed, leading me to question the reliability of booking through Goibibo in the future. On a positive note, the hotel staff provided excellent service, and they supplied a dental kit, although it required a phone call to request. It would be more convenient if such amenities were readily available in the room without the need for a call. One minor inconvenience was the absence of slippers in the room, which would have added to the overall comfort. Despite these issues, I enjoyed my stay and would consider returning in the future. However, I wholeheartedly agree that booking through Goibibo may not be the best choice for future visits, and I will explore other booking options for my next stay.

Overall a ok stay..got a work near to shalimar bagh..booked this hotel for that..as per reviews i thought it will b horrible..but my exp is its not bad..staff is motivated..rooms are ok..morning buffet is ok..as per the charge i am happy

Amazing hotel for stay, excellent food..love their coffee and cheese sandwich. It's also got a big playhouse for kids.. great meet up point too. Highly recommended.

The experience at hotel was not good at all. Even they do not allow visitor in day time. When I tried to talk to manager his attitude of manager is very bad. Also their terms and conditions language is very wage. Not recommended