Veena World Corporate Office - Travel agency in Mumbai - Mumbai Suburban, India

Visited with Veena world on recent trip EUAS 270523 to Austria Swiss. Overall experience not so great. Firstly they messed up with VISA which was due to rush for Europe tourists this year. They gave us a tour after one month without any charges . Tour manager was nice. Polite, Helpful. Name Sandesh Wagh Food for lunch and dinner was most horrible. Tour itinerary is too hectic and not much thinking seems to be done while planning the same. They booked us on different flight than group but refused to give taxi charges from Zurich airport to Hotel in Zurich. They paid us 20 Euros for breakfast. What I can say is whatever Veena word does on their own is average or your can say mediocre. Once you pay money they don't care much and you are completely at their mercy. Personally I would not dare to go with them again for sure

A beautiful office, well staffed with a inhouse auditorium for training. Plenty of space for staff to take a much required break with a open terrace, located very conveniently just outside the Vidhyavihar Station.

Disappointed with the pre-departure experience with Veena World for our Europe Tour kicking of next week for my parents (Age - 55+) It's currently 3 working days remaining before our tour departure and the team is unable to share confirmed flight tickets. Have been following up since a week but no update on response. Called customer care, sales team, sent multiple emails but to no avail. We've travelled 3-4 times earlier with Veena World but we expect better response or co-ordination to atleast responding to us with updates. If you need confirmed flight tickets for submission at your organisation, they won't be able to provide until 2 days of travel, only provide provisional ticket which is of no use. Further, since you don't have confirmed flight tickets, you can't purchase Forex currency as well. Only alternative is to purchase through them - Veena World at a much higher rate - and which needs to be collected from Mumbai branch on the day of your tour departure for someone staying in Surat. This has left a bitter taste before departure and caused us quite a bit of issues, so please consider this things before making your bookings and making full payment month(s) in advance of the travel date.

I have not received tickets for return journey frm Chandigadh to Mumbai for which I have already paid to Veena World ... Third class service by Veenaworld.... Worst experience with Veena world... Very poor service

Not reliable at all...our trip cost is blocked due to flights cancellation..no intimation or no support to find out options...phone was switched off at all time . I will not recommend at all for any trip .. Before trip so many calls and messages how ever after cancellation no calls at all . Till date no credit note rec'd .

Reception is tastefully decorated. Number of chairs may be less if more visitors visit the HO. We were provided with a service in very short time. Very informative staff

This is my 2nd tour with Veena World. Due to previous good experience in Nepal tour, we decided to book Europe tour with them. Unfortunately this is turning out to be the worst experience in this #VeenaWorld Europe tour (EUST) started on 23rd May'19. The food is worse than roadside dhaba. Indian food served from a tiffin, in plastic plates, plastic spoons, no cutlery. Buffet lunch and dinners have same menu of awfully cooked 2 veg, 1 non-veg curry, dried cold rotis. The food was served in one corner, secluded room by 3rd grade Indian restaurant. They cheated us by showing good hotels at the time of booking, and later changed all of them to highway Motels or cheaper substandard ones. Most hotels in Italy were in industrial areas, (like Oyo quality), 40-50km from any known city. Despite the hotel in Italy not having 'triple occupancy' rooms, we were cramped in tiny rooms like rat holes. The room had been stuffed with 3 single beds and there was no room to even stand or keep luggage. Despite complaining repeatedly, the consecutive hotel was similar, far away in industrial park, warehouse area. The rooms had no Aircon. The room temperature was way above standard acceptable range and had no other air circulation. We were told to open the windows, which were very close to an open terrace towards maintenance ducts and machine rooms. Which was totally UNSAFE for families with small kids. The place outside windows was full of mosquitoes and insects. The tour guide was aware of the all the facts, but kept the information hidden. The Mumbai office failed to take any remedial action despite repeated complaints. One can imagine the inconvenience we had to suffer after very tiring day long tour when people discovered the hotel conditions at the end of the day.

Chose Veena World for my baby's first birthday trip to Kashmir. And to our surprise it wasn't a pleasant experience at all. The company is cutting corners and trying to save money over customer experience. So many instances where they disappointed us. Please think twice before you choose them for your special trips. Below average hotel stays, Subpar food (we were happy with the last stay they had for us because the first two had such horrible food). Even the once in a lifetime kind of experience of gondola ride was incomplete because the company wanted to save 950/person. They don't even take the effort to edit the itinerary they send you according to your specific trip. Ours last itinerary also had snow experiences (which were nowhere to be seen ofcourse) mentioned in October. I mean they are just living off of some brand value they have. Please don't let them ruing your special occasions.