Urban Ladder - Furniture store in Chennai - Chennai, India

Wonderful customer service! I had an urgent requirement for my office and the sales agent provided such instant help and was readily available through each step till delivery and installation. Such proactive customer service is a rarity these days! The material delivered was of great quality too! Thank you urban ladder!

Bought some beautiful chairs, dining table and dining bench from Urban ladder. Their solid wood collection is ready good and budget friendly. Highly recommend them. Alfaran their executive there was knowledgeable and truly helpful in ensuring the delivery was on the date that was suitable to me and even rearranged the installation to suit my schedule. A lovely purchase experience overall. Would definitely buy in-store over the website for this superb service.

I recently visited the Urban Ladder furniture store, and I must say, the ambiance was fantastic! It created a welcoming and comfortable shopping experience. The staff were incredibly helpful, knowledgeable, and went above and beyond to assist. Their friendly approach made the entire process enjoyable. I found exactly what I needed and left with a positive impression. Great job!

I bought a wall clock (john wall clock) for 1500 which was faulty (it was running very slowly, as if it was tuned for 36 hours a day) when asked they said it was third party product & it does not carry warranty. It is sad Urban Ladder sell such low quality stuff. Let's be aware of buying anything since they sell third part product which is of low quality

***UPDATE*** It took a few days, but Urban Ladder refunded my purchase and took back the item. So made it 3* for them doing the right thing in the end. DISAPPOINTING EXPERIENCE this time. I had gone to the Urban Ladder store and had a look at the Bruno study table. The product I saw in store had great Sheesham wood finish and matched very well with all the other Sheesham furniture in store. I had asked if I will receive product with same finish and was told yes. I ordered the product via store after a few days. I was supposed to receive on 11th but got product only on 16th and to my shock I received product with UGLY and DARK Wenge / Walnut finish. I immediately asked them to correct this and was asked by Urban Ladder to send photos on email. They took 3-4 days, had a look and then told its "minor" color differences. Even a half blind person can see the color and finish are completely different. When I asked for a refund, they now say they will only send another piece of product but with same "fake Teak" finish that doesn't at all match what is available in Store! A total waste of almost 9000 Rs., I will have to throw away this table as it doesn't match with any of the furniture in my home

Good furniture shop and has enough options in all categories. The staff are polite and well trained. They have very good knowledge of the materials used and the durability of the furniture. Even of the piece of furniture is not available on display they will show what you are looking for in their tablet. Billing is much faster than other furniture stores.Parking is available

Very bad experience with this company. Had bought a bed in September 2022, which was said that it had warranty, but now when we had problem with the bed they are saying that there is no warranty for the bed and it can be repaired with paid service only? Like it's not even a year and the bed is broken we don't even have kids at home who will jump on the bed, please don't purchase anything from the company it's utter waste of money, please go to you local shop to purchase a bed with will be strong enough. I have attached the pics of the bed for you reference (order is: T201185947)

We are satisfied with the support extended by Mr Karthikeyan. His continuous follow ups and updates on the discounts and offers were appreciable. Looking forward for the delivery of the goods. Glad we choose Urban ladder.