TVS - Arasu Motors - Two Wheeler Dealer in Chennai - Chennai, India

The service of all persons are good and polite. Vehicle delivery is also fast. We are very happy to their service.

Very worst experience. I took my scooty zest for service and the person who attended the service is unaware of the vehicle at all which means as she doesn't have knowledge on what is the issue. Finally call logged and delivered a day later however worst service bcoz in my entire 8 year's of service this is the only service centre that serviced with problem that I have never experienced earlier. After servicing, my scooty stops suddenly in few metres which means abruptly stops 10 times for 1 km. I took too local mechanic he changed the power fuse but the reason is they did some poor service at Arasu service centre. At that time onwards I stopped servicing my vehicle at Arasu TVS

A worst service ever, cheating and they dont do proper wash also. Under General service they are including unnecessary items and claims that is part of General service. Attaching photos which they claimed water wash has been done.

Dear All, After a decade of riding a gear bike, I wished to have a scooter model vehicle. So I visited this showroom, there was literally no rush or crowd, yet the sales people were extremely careless and unprofessional. They didn't even want to provide basic details about the vehicle. I went to book TVS Jupiter, I had visited this showroom 3 times and experienced very bad response and reception every time. - First time went to get some basic details and take a look at the vehicle. No proper response, so I turned back. - Second time I went and asked for the quotations and they said they don't have quotation book available. So will share through WhatsApp, but later they sent brochure of the vehicle and cropped part of excel sheet, which they will be having on their hands as a price list of all models. Which was a worst part of their response. - Third time I went for booking directly with all necessary documents. I was about to book immediately, but still I didn't felt happy with their behavior and responses. When I visited earlier they said ready stock is available, at time of booking they said 20days waiting period. My wish for buying a vehicle was turned into bad experience because of their negligence. It's best to avoid this showroom, even though it's nearby. I Will never step in this place again.

I don't know how to give a ZERO rating. I think that should be introduced mainly for this TVS service. I have been using only TVS for more than 2 decades. But it was a Very worst experience with their service people. I purchased my scooty from them, when I went for 3rd free service they told me my battery was not working. Those people asked me whether I changed the battery when I didn't take the vechicle anywhere else for service and they took nearly 45 days to reply whether it comes under warranty. All those 45 days my vehicle was at their place. No proper response from them. Every time i called they would give me some reason and would ask me to wait till next week. After a long follow up they told me warranty has expired. I was using my vehicle for my daily work commute. Without any other option, I asked them to just return my scooty without replacing the battery.When i took the battery to a local battery shop they told me just by looking at the number u can verify its warranty which is just a few minutes work and the version of the battery in the new scooty was a very old one.These people gave me a very bad experience trusting any other TVS service centre. Their services Don't even deserve one star rating.

The service was gud and the delivery of vehicle is fast as compared to others Abt the bike ....it's gud runs smooth , the horn is the highlight , the charging mode and time is reasonable.

There are no zero-star options available; otherwise, I would have given that rating. The sales and service are subpar as well. I purchased my bike six months ago, and at the time of delivery, I informed them that I would pick it up at 4:30 pm. However, when I arrived, the bike was left outside and covered in dust. This was the worst experience I've ever had. They eventually took my bike, washed it, and returned it to me around 7:00 pm. I spent approximately Rs. 2 Lakhs on my bike, but there was no respect for my time as a customer. Recently, I encountered an issue and brought it in for service on a Saturday. They were unresponsive regarding when it would be ready, and they only called me on Monday to inform me that it would take 10 days to replace the product. This is a clear example of poor customer service, with no regard for the customer's time. I would recommend considering another showroom or a different brand altogether.

Worst experience in terms of service. The people in the customer service are not even having any knowledge of the bikes or scooters. They always depend on another mechanic if you call and ask the update for your bike status. My vehicle already serviced on June 14 and on July 12 it went to off state. This was never happened when I was servicing at Velachery Walter tvs. Only money minded not service minded