TUI India Pvt Ltd - Tour operator in Gurugram - Gurugram, India

To surprise my wife on our anniversary, I signed up for Singapore Group package a couple of weeks ago with TUI. Initially I was a bit apprehensive about dealing with the company because the package they offered me did not have certain features like lunch, or additional tours around the city's popular landmarks. But as the tour went on, I realized that ours was a better package, for the hotel we got was 3.5*, while others had 3* hotel. My package also had a couple of activities, which again was something missing in itineraries of those who were traveling with us and had signed up with some other travel agents. The entire process, right from airport transfer to flight tickets and just about everything else, went on smoothly too. All in all, am a satisfied customer of TUI.

Extremely bad experience. Had to contact them multiple times for small changes in the itinerary and they didn't respond to calls after receiving the payment. It's been 1 year and I have requested them multiple times for the invoice and still haven't received it. For the visa, initially they informed that they will personally come and check the documents but on the day of the appointment they fooled by telling that they got some urgent work to do so can't come.

Recently booked a package of Singapore and Malaysia for my parents, who resides in MP. It was the worst experience one could have. They had booked the flights in very unorganised way. How can you book travel through different flights from different airports, which are 30kms apart. Moreover you are charging extra for the transfer. Hotels were not at all up to expectations, even less than 3 star. In return flights, again flights were scheduled in the morning, so the total trip duration cut short by one day but the package charges remained same . They're highly unprofessional with eyes always on your pocket. No professional ethics ,no decorum. If you want to ruin your vacations , go for it and see your money flush down the drain.

I have worked with them very close. All of them are completely illiterate. I consider them to be nothing to do with any customer problem. They should only get money, after this people will not even ask you. And the number of A Five Star reviews you see are all of these employees. They do not matter at all. These have nothing to do with any customer.Trust me, there is no other travel company like this cheap company. The group of all illiterate people has gathered.

One of the worst travel experiences till date with them - booked it for my parents and regret doing so now. Reasons below : a) They will come up with extra charges later on post full payment as per initial package quote. In our case, for combined SG/MY trip - they booked 1 stop flights via Malaysia to Singapore - which needed a change of terminal from international to domestic in MY (50 kms apart). They then asked us to pay extra money for multi entry visa for MY + cab transfer from international to domestic airport - saying it was not included in package (though clearly highlighted earlier that visa + airport transfers are included). Additional amount quoted as 10K for visa fees - but when I searched online, I figured out that multi entry visa costs just 400/- INR more than single entry visa. When I highlighted this to them - they tried to dodge this. After multiple heated conversations over call - they processed visa without additional cost. b) In Singapore - the dinner meals (included in package) were booked at a different restaurant which was 4 Kms from hotel booked. The cab driver on way back from daily excursion would either drop at hotel or at restaurant. The convenience then on way back was to be arranged by customer itself. No one informed about this earlier and it's not mentioned in package also. This was a daily hassle. c) The flight from SGP to MY got delayed by 3 hours. We were charged additional 2K later on in Malaysia for airport to hotel transfer - because the cab driver came on time, waited and left. Hence new one had to be booked. Because of lack of co-ordination on TUI's end and awareness about checking flight status - the customer suffers again. This clause is also not mentioned in the package anywhere that flight delays would mean additional charges for the customer. Many other instances like these during trip as well - long story short - Book them at YOUR OWN RISK. Won't suggest based on my experience as entire staff (even senior operations folks) - are quite unsupportive and would somehow try and manipulate to shell more money from customer.

I was lured into booking a tour package for Srilanka on 29/1/20 . I paid Rs 50000 for 3 ticket round trip tickets Delhi Colombo Delhi . Once the booking was done they did not respond to mails or phone calls. They revised the cost of land trip upwards by 50 % . Fed up by their evasive replies and coercive moves, I decided to undertake the land trip on my own. Even when I had informed the parties that our travel schedule stands and we proceeded to Colombo, they pressured the Airlines to cancel the return tickets. The Indigo Airlines refunded Rs 30480 against the cancelled tickets . Tui have not responded to my request for refunding the money taking advantage of the corona pandemic.

They have not refunded the amount after cancellation of flight tickets. This happened with one of my close friend. Its almost past 4 days and they have not replied yet even after multiple followups.

If i have an option of giving Negative Rating, I can give that. Totally Fraud Company, after taking money, nobody even bothered to take your calls. I am saying this from my personal experience, Last minute i have to change my Tour Operator for my Singapore Trip and these guys are absolutely OK with this. I have mailed to the Top management but no reply is coming from anyone. Infact i have to take a refund of Rs. 4000, but they are not even ready to give that. Really disgusting, Please do not ever go with this company to spoil your mood and holidays.