Trusted Auto consultants opp Dy RTO BORIVALI - Auto insurance agency in Mumbai - Mumbai Suburban, India

Area is surrounded by agents. Staff is not responding earlier after half an hours or 1 hours they will respond you either go to 'xy' number counter or meet 'xy' name sir. Experience wasn't good like other government agencies. They didn't respond properly. They only respond to agent they only work from 10:30 to 2:00 for normal people. In that time they will also shuffle you from counter to counter.

Navigating the process at the Mumbai RTO was a bit challenging. Long queues and unclear instructions made it less than smooth. Improvement is needed for a more user-friendly experience.

its good if you reach here via link road. the service is as you expect from government offices. slow and confusing. the place is not so clean. also, there are xerox centres and agents who will do your work at their rates. there are some food stalls outside the office too like tea/idli vada/vada pav etc.

Everything was going good. I was their to collect my RC book which was returned to RTO. Their should be a queue management. Parkings are done in no parking only, don't worry about toeing, go rich early to get your work done fast, you may ask for help from anyone with lots of paper with them (vendors) they know everything about. Quite good experience, even after doing lots of magazmaari they said RC will be again delivered by post which was in his hand . And if you are going for RC book go to counter no. 18 .

Good place for Driving licence. Fast service, good helpfull staff.

The actual service is fine by all means. But the hygiene is the problem. There are goats all over the place the LLR test area stinks since the toilet is right next to it. Saw some goats drinking water from the public drinking cooler (the site was cute, but by no means was it hygienic) it looks like a remote village hut that is abandoned and taken over by goats. The banners with directions (eg. biometrics, as that can be seen in the picture) are spelled incorrectly (i don't think it's a huge issue, but if it's a government office we expect atleast proper spelling) some banners/instructions are just written in Marathi, as Mumbai is a place with multilingual people who can't read or speak marathi, it is difficult for them. Atleast hindi if not English should be mandatory. People were roaming around without masks and RTPCR tests were done for candidates but the results were to come the next, so what's the meaning of doing the test for the next day when the people are already inside today?

The officers will make you go from one window to another window. Transfer of vehicle within the same rto without agent takes min 1.5 hrs even if you have all documents with you with 5 people in each queue. You have to pass around 5-6 windows to complete the process. But things get done if you have patience and your documentation is correct and vehicle seller or purchaser are present there because even if one paper missing need to get with signature of stake holder

Worst place I ever saw. They don't have manners how to talk with needy persons. without RTO agent we can't do any single process, because they provide money under the table to the officer to work get done fast and easily. Specially 14no window ladies are ridiculous.