Trivandrum Motors - Car dealer in Thiruvananthapuram - Thiruvananthapuram, India

Good customer service and well organized showroom. Showroom is really spacious, but I think the parking space is not sufficient.

Poor service overall from sales rep to management. Bought a Punch for my sister absolutely horrible experience. Lied about reverse camera, scratches in 5 areas. We found those right after the delivery. ( where is the QA really?)Spoke to manager and the representative they said they will fix it and put Teflon coating. TATA Trivandrum Motor staff came pick up the car next day not even washed the car. They admitted they forgot and lied. Then one of the staff came and dropped the car while he backing up hit scooter. Luckily no damage. I came to realize there's scratch in wheel cup. Honestly I don't feel like to drive this car. No follow up .Sick and tired listening their stories every time we complain.

Keeps promises but not delivering vehicle on-time. We're not at all satisfied with the delivery accomplishments and the approach of the sales representatives in this branch. We had ordered Altroz top variant in the month of September and they promised that the vehicle is already available in the showroom and we'll deliver it within 10 - 15 days if you are booking it now. After booking the vehicle, these people will never pickup calls. We have to sit and call them multiple times for one call to get attended. The expected delivery date was oct 16th. While the vehicle delivery date was very nearby, the sales representative informed all of sudden that this variant is neither available in the showroom nor in the plant. If they had informed this earlier we would have cancelled the order and would have ordered from some other sources. Their strange behaviour caused the delay here. We had to cancel this order because of this. Even after cancelling the order, we had to wait for more than 1 month for the procedure to complete and refund amount to get credited. We had to contact the TATA Customer Service for registering a complaint for getting the refund amount credited. Please avoid these kind of circumstances as this will override the quality of better services that TATA is providing.

The showroom is easily locatable from the road. Has ample parking space and have all the models featured. The staff are really helpful. I really enjoyed the test drive experience. The place is well maintained and is one of the best Tata showrooms in Kerala.

Worst customer experience. I have asked for a test drive (harrier ) and they assured it for today. Today morning I rechecked with them and based on their instructions I reached the showroom . They keep me waited for almost 30 min and told that the vehicle is not available. I was travelling around 20KM for only this test drive. Don't trust these guys. Make sure you approach other dealers.

I am going to say my personal experience after buying tata altroz from trivandrum motors. Lets begin with the positive side, when we went to buy the car the showroom workers are very polite and they supported us very much. After two days sadly my car got a scratch by my mistake. I reached showroom for part replacement. There they show the real face of trivandrum motors. When I gave my car for replacement they said the body work are only done in a trivandrum motor workshop far from the showroom. And also we need to get the car to the workshop by ourselves. When we reached there and gave our car for replacement. They made us wait for 3 hours and funny part is we wait all the 3 hours for the response that they don't have any spare parts left. Then I gave the car to them and left home. They said they will give car repaired within one week. They took 4 and half month for just a part replacement. The next week I have my own sister's wedding. And we bought this car for her wedding. Then I went to workshop for enquire about my car with my aged mom. Mom asked for car. They shouted at her and they behaved with very very much badly. After two week of this incident gave our car back. The service of tata is very pathetic and I informed the head staff lady. But no use. The replacing of tyre took 1 year. That's also a big story. . The problem of frimt leftside tyre is the tyre is not holding air for more than two days. My younger brother and mom went to give car for tyre replacement. They took the car for three weeks and give back after just filling the air back. They said there is no problem with tyre. When we enquired they give us a bunch of phone numbers and said us to call they will give information. But the people who took call will say they will call back and they will never did. And if we call them they don't attend the call. After a year my dad came from abroad and ask for tyre replacement then took only three days they made the tyre replaced. The pathetic part is if a aged women or a teenager go and ask for service they try to avoid them. Or they don't give proper care for your problem. I am very sad to say it. But it is the truth I found. We all know TATA is a great company in the world, but some of them are ruining it's name. And once again these review are my personal...

Better choose some other dealers. I personally say don't opt Trivandrum motors Anayara, I don't have experience with other locations. They mostly give false promises if you are opting any full option or top variants. They may postpone the delivery many times, even you may need to cancel the deal finally . While your enquiry booking executives will come behind you multiple times with multiple offers. But after the booking the thing will change, you may need to do further follow ups and exactions. Even the sails head or even the Regional manager respond properly. In my case the committed date got changed couple of times and still they failed to do the delivery. And still I am waiting for my refund. So my personal suggestion, if you are looking for some optional cars, do booking with least amount (ex: 2k) with couple of good dealers and who ever get the car allotted first continue with them. Notes: This is not to degrade the dealer. Just a heads up to the customers like to me who approaches any dealers. Trivandrum Motors Anayara location having some nice ambiance and also I think they are giving service also to their customers. But I did not get that. I cannot say no one getting that. But my personals experience is very bad.

It's one of the top tata car dealers in Trivandrum located at NH by Pass. It's having a very large car display area and customer lounge. Excellent customer service and friendly staff is the foremost attraction especially Aparna. Completely satisfied so far. Expecting the same for after sale services.