Townhouse White Ridge 112 Shivam Road - Hotel in Hyderabad - Hyderabad, India

Cons / -ves: 1. I booked stay for 4 nights through OYO website but the Hotel management did NOT confirm the booking till I escalated the matter to OYO customer support! It was a disappointing and frustrating experience :( 2. We were given rooms in the 4th floor. AC temperature was fixed to 16 degree celsius. Could not change the temperature through remote. The rooms became freezing cold in the early morning times. 3. There were NO towel rods & soap holders in the bathrooms. No cloth hangers in the wardrobes. 4. Stinking smell (probably because of a dead rat) was emanating from the bathroom of one of the rooms!! After complaining, the rooms were changed and we had to go to 3rd floor. 5. OYO website mentions that this hotel provides breakfast but there is NO such facility in the hotel. Clear case of misleading the travellers by OYO!! 6. Not worth for the price they charge. Better to stay in some other decent hotels in New Nallakunta. Pros / +ves: 1. Rooms were clean and tidy 2. Location of the Hotel in New Nallakunta is the ONLY plus point for this hotel!

Bad experience I never seen this type of hotel worst service and maintenance no one is responding properly they charged extra money they are selling 15rs water bottle 30rs refiling water bottles

It was good and best price but they charge for water bottle also. Room was not clean at places that are not visible in the beginning. Booking through the app is the best option. Booking on call causes delay in receiving the ID. AC temperature variations were not good.

Don't book this hotel, if you want to book just choose pay at hotel option or walkin directly the they will charge you as their mood. If you pay in the app and go to hotel for checkin they simply deny your checkin for silly reasons as they already received their booking amount and they will give our room to walkin guests and your app customer care also don't hear your problem as they too get their share amount so hotel will get the double amount for one room. This is what is going on this hotel so don't get into their trap. *Cheating management*

Worst they will give you used and used bedsheets rooms are not clean

Only thing that works in this place's favour is it's location . I wish the owners look into the basic necessities and have cleaner rooms and bathrooms. Very bad management by the staff.

1 Star is also for infrastructure otherwise management and staff needs to be more professional, i reached at 5pm at the hotel and i paid for the entire day still the hotel room was not cleaned and ready!! Even though i informed them that i will be reaching soon..so they made us wait for 40mins and than cleaned the room, such a pathetic service for people who are travelling from so far, they need to understand we can be tired and might want to change clothes or use the loo after such a long travel. Plus the AC did not work throughout even though we changed the room and there is no hot water facility!

Useless hotel. Below standard. AC does not work. Corridor smells of ciggerates. Will not recommend this to anyone Defaming Oyo's name. Pathetic hotel.