The Uday Vilas - Hotel in Mathura, Birjapur - Mathura, India

We have 25 persons get there & their rooms were not cleaned, gates of washrooms were broken lockes were not working properly. Property was good but service & maintenance is the thing they need to work on. There is dine in service too we had aaloo Paratha & poha taste is not good. & After booking they are not giving proper treatment & service. I don't recommend this to any one. In future may be they improve their service for best.

Even though booking this hotel through Make my Trip and paying total charges, hotel denied check in. They told that they will cancel booking and you will get refund, but they haven't. Still I haven't got any refund .... so I will insist not to book this hotel

The room had an odor. Basic amenities like hand wash and drinking water were even not provided. No lift so not appropriate for old age people. Very bad experience

It was Pathetic and worst experience I ever had in my entire life. I booked an AC deluxe room but no Ac room was allotted to us when we requested them for an AC room then, after 6 hrs they allotted us room in which an Ac was there but it was not working, Room was completely messy full with mosquitoes we asked for "All Out" mosquito killer but not provided, Washroom was so unhygienic and dingy (yellowish),no bucket and mug was there ,no towels were given to us, TV was only working but without a setup box connection, not value for money.

I visited this place with my friends to attend a wedding, and this was my worst experience ever. AC is not cooling the room as well as tv is also not working condition in every room. Staff is not at all cooperative, when I told them our situation they simply ignored it. I really don't want to recommend this hotel to anyone in his/her life.

I booked 01 Deluxe AC Room + Breakfast for 02 guest for 04 Nights, both for my parents, who are Senior Citizens. The hotel staff taken them for granted. The room given were dirty, not cleaned at the time of Check-in and hotel staff didn't even bothered to inform them, about the beeakfast timing and menu. However, rest of hotel guests enjoyed breakfast but since my parents were old, never been out and stayed at any hotel and this was their 1St such stay, because entire life, they just sacrificed their wishes to give us a better life and I wanted to give them, a memorable spiritual stay, but this stay at Uday Vilas Hotel and their pathetic service totally ruined this. Instead of helping old senior citizens, hotel staff ignored senior citizens for breakfast. so inhumane and hardened heart, didn't felt pity for the old couple. I'll never ever can think of staying at this property nor recommend anyone. They don't have heart, they are so evil. Lord Krishna said, what you will sow, so u reap. "Karma hits back, and for this hotel, it will Hit harder". I Curse on this Uday Vilas Hotel, you won't survive long. The way you had treated my old age parents, your Karma will treat you. No one will stay at your hotel and your hotel will shut down, out of business. You deserve this. Shame on you Uday Vilas Hotel, Shame.

Worst experience. no service no cleaning. worst management

Worst management. Regular power cut. No power back. No cleaning in room,