The Terrace Business Hotel by LADDER, Calicut - Hotel in Kozhikode - Kozhikode, India

Worst service ever in my travel history... 1)They didn't allow an extra bed even if we visit there with children. You should take separate room for children 2)check out time is 10 am even we take room late night, then we are forced to pay double charge for a single day. 3) Room size is very small and two separate single bed are only available... you cant see a queen size bed. 4) behaviour of receptionist is also very bad

Worst service. The room boy and the receptionist were sitting nad watching tv when I entered with two suitcases and a bad. No helping hand to even opening the door. Had to carry everything by myself to the room. There was no hot water coming through the tap. Informed the reception and room boy came. He entered the room as soon as we opened the door. Went inside the bathroom and told we need to keep the tap open for sometime. When replied that we have done all those he said thats the maximum heat available nad walked away. Rooms are ok. Restaurant has a very good ambiance. Way to parking is slippery

Excellent stay, neat and clean, courteous staff . Its a very well maintained hotel near the Kozhikode railway station. For those looking for a stay near Kozhikode railway station, just directly go to this hotel. Thank you for giving us a happy stay

Cons: Rooms are smaller. Wifi comes and goes, there is no consistency to connection. No in-house restaurant, yet there is a good NBK restaurant in the ground floor seperate from hotel. Hot water is not available. Location is near railway station but the hotel is in Palayam, which is very congested with traffic during peak hours. Definitely not a 3 star hotel as advertised in many places, may be 1 or 2 star. Pros: Good thing is that, the reception and service staff are receptive and friendly. Cleanliness is also well maintained. Those who want to choose to stay in the city near to railway or bus stand then this would be an option.

Worst ever service. There was not even a single person to accompany my parents luggage to the rooms. No hot water in room and while checking in they did not mention anything about this. No bell boy available. TV was not working complained at 9 PM and no body turned up as there are no Maintenance staff or bell boys. In that way this hotel is worst! Initially the room had leaking and they had to be shifted to another room as well. When we were trying to do a cancellation for the second day since the service was bad they had already had some issue that Agoda app bookings won't be considered and the platform would be charging the amount to them and they wanted that amount to be deducted. Worst way of service guys keep doing this and there will never be anyone who will revist the hotel.

Stayed there on 12th and 14th of October 2023..location is superb.. So close to calicut railway station.. Rooms are decently spacious and neatly kept.. The main drawback of this hotel is they don't have room service.. However there is a restaurant ( not related to them) in the ground floor from where we can have food.. There is a bit lag in the reception in answering our queries.. Overall a decent stay in the midst of calicut town..

Great location. Walkable to Kozhikode Railway Station. Good neighborhood with a lot of businesses and quite centrally located. The room and washroom were clean. The staff were excellent particularly the housekeeping ladies and maintenance staff. The reception could do better. Helpful and courteous staff but they took forever to check us in. Everything

it was a great stay easily accessible to public transport (railway) ,theatre , market , everything was within a 500m radius , the hotel was neat & clean check-in process were hassle-free just took about 5 minutes and the staffs are well behaved i would definitely recommend this place for family/couples had a decent privacy and staffs are available at all the time for any help