The Soorya Residency (Formerly as Pratap Plaza) - Hotel in Chennai - Chennai, India

I have stayed here as part of a marriage function for four days. Hands down this is one of the best three star hotel that I have ever stayed. They are top notch in everything. The rooms are really spacious and well maintained. The service is commendable. Extremely prompt service.The staffs are really polite and professional and they have never messed up any food orders, even complicated ones. As someone who travels a lot I can vouch for this hotel. This is how a hotel should function, competitors please take notes.

Had organized a birthday party here _ courteous staff, good location _ and the best feature is the food _ the chef deserves a special mention ! We were given a wide choice & all the items were exemplary. All the guests enjoyed the food & ambience ! The Manager Mr Shivakumar was very helpful & co_operated well. A big thumbs up for medium / small parties/functions !!

We are family of 4 (2 adult and 2 children) and had to stay for almost a month. So we have got the full experience to give the review. In simple words, I would not recommend this hotel for families and for those whose priority is quality (hospitality). May be good for bachelor gathering as we largely noticed guys wearing bath towels and keeping the door open, smoking, walking in the lobby.. Rooms: We stayed in various executive rooms. The rooms sizes are ok. However few concerns as below. - There is no exhaust fan in the bathroom and bathroom between two rooms are kind of interconnected. So Essentially we hear and feel what is happening on the other bath room. Though others are manageable, Strong cigarette smell coming from other bathroom could not be tolerated at all. - One of the room where we stayed had strong patches in the wall. Not sure how such rooms can be offered to guests. - One of the room had issues with the room key (card). It was possible to open the room without a key. Unfortunately no possibility to lock the room from inside. We had to eventually change the room. - The ACs in the room are window based and in one of the room it is mounted just in front of the bed. -No valet parking and roof top BBQ as advertised. -internet is simply useless..not working most of the times. don't rely on that. Service: Service was really pathetic. Poor hospitality(all staffs including management) Worst house keeping. For all the above mentioned concerns on the room, the management/staffs were so lethargic and shown no interest of proper action. For the room key issue, the management told that they would fix the issue before night and when we return by night, the staff informed that it was not fixed and asked to shift to another room at night time(10pm) and even with out providing any assistance. It was Horrible. The housekeeping can enter the room at any time for room cleaning and you have to be careful for privacy. Some rooms have lock provisions from inside, "Do not disturb" placards.. and some does not have. The worst part of housekeeping was they did not change the bedsheets, linens, for almost 5 days, we came to know about it on the 5th day unfortunately... Unbelievable.. and the interesting part was the reception guy and house keeping team keep saying that they change bed clothing everyday.. which was not true.. Breakfast was ok. Location: Location was really good. The hotel is centrally located and has easy access to T.Nagar, Kodambakkam and Nungambakkam areas. This was the only reason why we opted to stay here despite all of these cons. Few guys in reception, restaurant were good but they could not help much since they were controlled by management/other staffs. Security staffs were very helpful.

Rooms:The rooms were too small,especially the bathroom was not at all good with a very strong cigarette smell. Service:The service was very poor,even when we asked for a room change they were not responding properly,and said now we can do nothing try next week. Location:The location was in the middle of the city with a lot of traffic and pollution.

On Sat, 29th July we had a Get Together. It was so well handled by Mr Sivakumar, Executive Operations right from showing us around, making the bookings & confirming to me on my email. Any queries in between he handled very well. The dinner banquet was taken care of staff Aalap & his team who were very courteous & made us feel comfortable. The food both Veg & NV was good & liked by all the guests & value for money. Kudos to Sivakumar & the banquet staff. It is said the behaviour of the staff in an organisation speaks volumes and good staff makes a great organisation. The hotel is also situated centrally in the busy city of Chennai but yet calm & quiet place. A big thumbs up to The Soorya Residency, Chennai

Wallet parking. Neat and clean lobbies. I attended a function in party hall, quite impressed with the hall, cleanliness in washrooms, in-house food menu and food quality.

Excellent in all sense, staffs are very professional & cooperative, food is a class . In short great value for money

Spacious parking place. Maintained clean. Location is in the meeting point of Kodambakkam and T.Nagar. is also an advantage