The Place Gurugram, a member of Radisson Individuals - Hotel in Gurugram - Gurugram, India

By far the most pathetic experience of all time,clueless staff like headless chicken,don't know which way to go ,the hotel has no right to be called as a 4 star property.Any one reading my review please don't even think of visiting this hotel.I came here for a 5 day stay,but experienced a lot,twice the room has been changed .The TV doesn't work sometimes,the refrigerator doesn't work,light goes often ly minimum five to six times a day,me and my friend got stuck in the lift twice because of electricity failure.Imagine if you are with your kids in the lift would be so scary,what should I say about the room service you ask for something then will bring you something else....all n all most Disgraceful experience.If you are representing any corporate house then it will not bother you much,but I wasted all my hard earned money,thus property should be blacklisted from all the traveling websites..A complete waste of money I repeat please don't visit here ever....I wish I could remember more.Thanks for reading.

Stayed for 2 days, very high tariff considering the amenities, 1. Old building 2. Doors don't have proper lock 3. First time in my life light tripped in my room for 30 minutes due to short circuit 4. Hot water service have issues 5. TV remote doesn't work And they are charging 7000 for a night....it's like a 2 star hotel

A four night stay for me. The reception was ok, not much of delay to check me in. The room was spacious enough for one, double occupancy might not go well with the existing room space. Breakfast was good, South Indian dishes were really nice (got quite surprised by the good taste). Room service was good. Gym wasn't available through out my stay..bit disappointed. Overall all passable.. 3 out of 5 stars.

Stayed here for a month. Check in - Hassle free and smooth Rooms - rooms are good and clean. Bathroom fittings especially taps are showing their age and gets breakdown which is promptly attended and resolved Amenities - Pool and spa is not available. Breakfast - has varieties and is repeated weekly. Lunch/dinner - never ordered so can't say Staff - Staff is courteous and helpful. Overall stay was pleasant and satisfactory can visit again.

I stayed for a week at Fern Residency Gurgaon, between April 28 and May 4, 2022, for work and this was my worst stay in any hotel, and I've travelled across the world. Day 1: I checked in late due to late office and it took them one hour to give me two towels and since room service closes at 10.30 pm i had to settle for what was available. Day 2: Since my husband was coming over late night so I arranged all the towels and toiletries for two people and left for office. When i came back, the cleaning staff had removed everything and left one towel each. I had to shout and get back everything. Day 4: This is the day of my big presentation and my husband was leaving the hotel early morning for his flight. Between 4.30 am and 9 am we had to change the room FOUR times for AC issues. I finally got to my meeting tired, sleepy and drained out. The same evening the staff refused to give us more mineral water and we had to threaten to complain to the front office. Maps wasn't picking the location and since the management is changing to Park Plaza hotels, there was no sign board and every cab ride needed instructions to hotel. The best part of the stay was when it got over. It was like the end of a jail sentence. If i hadn't paid 30k in advance, i would have checked out on day 4. Please avoid this hotel. Even a Oyo Townhouse is better and cheaper. Only the front office staff, the security guard and one room service person was decent, the rest of the staff were without skills or manners.

The hotel was nice, rooms were clean and all the covid procedures were being followed appropriately as well as the service was upto the mark. The swimming pool and spa are no longer there, which was the only disappointing thing in the hotel. Food was also catered to well enough. There was ample parking available for the cars.

Writting this review when I am still in the hotel. The ac is not working at all. Had to change the room at 3am, the ac was not working in the other room also. Had to request for a wall. A wall fan was arranged and kept on the sofa to somehow get some sleep. In the morning there is no hot water in the bathroom. Dint bother to use use wifi or restaurant or any other amenities

I prefer this because of the below reasons A. The room is neat and clean B.The pillows are sturdy and does not give one a headache after getting up C.the bedding is comfortable and doesn't distort D. The quality of bath towels is good.. doesn't scratch the skin Food..I think the chef needs to reinvent..very basic food Breakfast is Ok with a nice spread The management seems to be in a limbo over a proposed sale to The Park ..but seems the deal is not yet closed If u r looking for a good relaxing sleep.. check-in here