The Palm Court - Hotel in Ludhiana - Ludhiana, India

Experience was pretty good, stayed for just 1 night. Only bad thing was when you spent too much for a hotel basic amenities should be free of charge, I asked for ice in my room and was charged 95 rupees for that.

Very clean and tidy...... value for money and most importantly, friendly and professional staff....It's nearby the highway,so it's accessible... Must visit

I recently visited at palm court hotel staff is really polite specially night shift staff Mr. Ankush (restaurant chief) and soft-spoken. He is Memory power is too good.

We had a ringceremony function in The knots on 15th Nov,2023. It was a worst function we could ever expect starting from food it was tasteless, service was so poor that even your captain was not listening and working even after constant reminders, fire work was not ready on time of entry, the person who was playing music it feels like he forgets that the function is starting at 8 according to him he was playing light music till 9:30. We have done so many functions at different places in ludhiana but this one was the one that i cant say a single thing that was good about. Please work on your poor management to upgrade it. Thanks for making this function so memorable

Visited Ludhiana with family. Found my stay at hotel very comfortable. Housekeeping staff is very nice. Dining hall staff is very professional, special thanks to Naman Sandhu and senior captain Naresh who ensured good service to my elderly parents. Value for money experienced at this hotel.

During my stay at Palm Court Ludhiana, I had a less than satisfactory experience, which I would rate as 2/5. Despite specifically requesting a twin bed room twice before booking, the management mismanaged my request and didn't provide the room I had asked for. Even after they assured me of changing the room upon my return from a site visit, they failed to follow through. Moreover, the overall atmosphere in the hotel felt elitist, with a sense of entitlement displayed by the staff. This added to my discomfort during the stay. The food quality was disappointing as well. The MAP (Modified American Plan) offered limited options and the taste was unappealing. They even managed to mess up something as simple as daal, which was disappointing. The breakfast spread was marginally better, but still, it didn't meet my expectations and was just average. Due to the overall unsatisfactory experience, including the mismanagement, elitist vibes, subpar food, average room decor, and the smelly electric kettle, I had no choice but to cut short my originally planned three-night stay and leave after just one night. It's unfortunate that the hotel failed to meet expectations on multiple fronts, and I hope they take this feedback seriously to make necessary improvements for future guests.

best place to host event i like the way they handle the guest issues.. i am happy with their food and service

Look for someplace else for any function, Palm court does not know how to do it right. Had booked Palm court for wedding function (Knots hall), the experience for completely opposite to what we had at HMR few days earlier for another function. Pathetic customer service and sheer incompetence of staff/management was a big disappointment. Once you have booked, it's your duty to call them and make sure things are in place. They really don't care much. The in-package decoration is something they told they do setup for a week and that remains same. Unfortunately they had a qwali night and decor team was planning to go with the same for wedding function with few tweaks. Had to really spend time effort to get it fixed to whatever possible. The banquet manager was on leave on the week of the function, the backup guy Vikram was least bothered and not picking up the call on the day of the function. When he picked after numerous attempts he gave another person name who will be on the floor, had to insist to get a mobile number over running to the location (anyhow sent 2 friends to check on things). The hall was stinking. Had informed Vikram a day prior of the same during visit for decor arrangement, however not much was put into action. They simply don't care. When I arrived at the hall the room in the package was not ready, we were routed to reception where they were asking for ids (they had all the ids they needed which were provided for liquor license). The team was not in sync and they guy at reception had to check with his superiors to give out a room. If that was not enough, they asked for deposit for room key (they already were given 1.5 L in advance). Got the room, which was again stinking as there is no air circulation or windows to it. Another let down was power backup - There was a period of 8-12 mins of no electricity and they had no clue what happened. Power backup is one key aspect for closing on a reputed hotel, but ended up in dark in Knots hall with all guests inside (its in basement so its like put into a box with no lights & air circulation). Also they really were asking for guests name and number for head count. Saw it for first time, found it ridiculous and had to ask them to stop - will pay whatever no they come up with. Then they won't open the lunch till full payment is made and insisted on cash over card payment. This was again their own way to take money first, this was not the case with hotel Maharaja regency. Even the tent guy, florist I had were like we will settle it and you enjoy the function first, but not Palm Court guys. DJ was also pathetic, nowhere close to value for money. The speakers had lot more treble than bass making ears bleed. The hospitability was completely missing and they really don't have what it take to be part of any celebration. So please look somewhere else for any celebration you plan.