The Leela Palace Chennai - Seaside Modern Palace Hotel - Hotel in Chennai - Chennai, India

One of my favourite places in Chennai. It's amazing to stay with family or friends. The way they welcome their guests is fantastic I love their breakfast. It's palatable Hospitality is very much appreciated. They care for each and every guest very well

The hotel atmosphere and staff attitude is good... Went for lunch, there were many varieties in both vegetarian and non-vegetarian food. I would recommend other places only for tasting good food...

I have always loved this place and go there often. How you guys got everything wrong this time, this is one off experience I would like to share which has appalled me. Reservation: I have called to book a table at spectra, Call gets transferred, and the line gets disconnected after several rings, this happened couple of times and finally I got hold of someone to reserve a table. The person at the reservation took my booking and as this visit was for my wife's birthday celebration, I informed her what message has to be written on the cake. This information was not passed on to the bakery and they did it after we arrived. The concerned person told me that she would get back to me for other queries and she never returned my call. Service: We got our cake delayed and by this time our 2.5year old toddler got cranky. At one point my wife ordered a pizza, and the pizza was served cold, the service person was trying to convince us that the pizza was made just now, however the pizza was not hot, after requesting again we got a hot pizza. The service person was supposed to return the birthday cake and we also forgot to ask. Room Temperature: Since it was raining outside the weather got a little cold and the area, we were sitting in got very cold. As we were with a toddler, we requested to increase the temperature and the place we were sitting was literally empty. By the time they actioned this we were leaving already. I come there for good service, ambience, and food, except food the other two were a disappointment. Please take this as constructive feedback and improve your service. Thank you

Very slow and late preparation from the restaurant. But see vie was good. Banquet halls are fine and bookings are done well in advance. Hotel is too costlier comparative to the price.

I was staying in the suite room. And the hotel is really not okay. Never gonna visit it again. For the price I paid. Nothing is good. Rooms, space, service. Nothing is. Only the food was great And the pool. The Leela Palace is like a palace literally and that's how the service is supposed to be specially for suite owners.. they cost a Bomb. But nothing special. Never visiting Chennai Leela Palace again

Had dinner and drinks in Spectra, with a couple of friends. Buffet dinner. Very well maintained place, good spread etc, whatever is par for the course in a top star hotel, except a couple of issues. The Buffet is really spread out and from where I was seated, I really had to hunt for the veggies main courses. The other issue was the buffet utensils were very heavy and when you open a lid, it was not really obvious where to keep it, and it was a major head ache to serve yourself. The service staff really respect your privacy and I had to request my friends to help out. Not the kind of professionalism you expect from a place like this.

One of the worst team managing "hospitality". Avoid this hotel to keep your blood pressure under control. Even after paying 40K per suite room, you will not be served water in room, soup in restaurant neither. You have to literally beg.

Great location... Wonderful view of the sea and backwaters! Service however was much better earlier.