The Leela Ambience Gurugram Hotel & Residences - Millennium City's Only Lifestyle Hotel & Residences - Hotel in Gurugram - Gurugram, India

Leela Ambience Hotel sets the standard for luxury and excellence. From the opulent decor to the attentive staff, every aspect exudes sophistication. The spacious rooms and world-class amenities ensure a pampering stay. Dining options are a culinary delight, offering a diverse range of flavors. The impeccable service and attention to detail make this hotel a standout choice. While it comes with a premium price, the experience justifies it. If you're seeking indulgence and a truly memorable stay, Leela Ambience Hotel is the epitome of refined hospitality.

I recently attended a company event at The Leela Palace and my experience was far from satisfactory. Staff and Service: Upon entering the hotel, I received a warm greeting from two ladies near the entrance. However, their initial directions led me to a floor with multiple events, and no one there could guide me to the correct conference room. Even after asking for directions again, I found myself in the wrong room. The lack of helpfulness and attentiveness from the staff was quite frustrating. Food: The food served during the event break was mediocre at best. I was expecting a higher quality of cuisine from such a reputable hotel. Atmosphere: The hotel's interiors were elegant, but that couldn't make up for the disappointing experience. If you're hosting or attending a company event here, prepare for some confusion and don't set your culinary expectations too high.

I love the breakfast. Wonderful variety. Particular call out to the chai team. I need to improve my sign-language. Great to see the hotel support DEI initiatives. Well done Mr Anand and team.

We stayed in Leela for around a week in March and everything was nice including food, location and services. However, I had WORST customer service experience for the refund of the cab cancellation. Here is the story- While check-out we paid charges for airport cab provided by hotel. Within 5 minutes I canceled it at the reception because my family came over to drop us. Well, they said I need to call front office for refund. I did that, no response for 3 weeks after being on hold multiple times and disconnected calls. Finally I wrote them an email, had to talk about this with their two different executives on WhatsApp and again on mail. During this whole time they shared ARN numbers and bank transaction details with cropped image where I couldn't see card detail. By mistake their employee shared the full picture & immediately deleted it but it was saved on my phone. Since then leela have been sharing ARN numbers now and then and no other detail to validate, making excuses and delaying it. It has been almost 9 months and now I'm really tired of them. Well, my concern is that they are trying to do fraud here and I might not be the only one. Normally we don't always pay attention to all the expenses we make in the hotel and later on don't recheck the refund status. This is where leela is taking advantage of their customers. BEWARE & DON'T TRUST LEELA easily.

A very great and big mall of northern India. It has huge infrastructure and it contains many luxury clothing and footwear brands as Aldo, Zara, hush puppies, brooks Brothers and it also has jewelry stores and watches store. It has a very well and enjoyable kids play area with a lot of video games. Also, it has a good food court and PVR. Overall its a good place to visit and enjoy.

The rooms were good and clean. The bathrooms were spacious with a bathtub... Walking distance from ambience mall Everything is fine except the management. The staff lacks management skills and might ruin the stay... Check in and check out takes a lot of time during the weekend....

I just wanted to drop a quick note to say how much I enjoyed my stay at your hotel From the moment I walked in, I was blown away by the stunning decor and friendly staff. The room was super cozy and had everything I needed. The breakfast buffet was to die for, with a wide variety of delicious options. The location was perfect for exploring the city too. Overall, I had an incredible experience.

If there was a sixth star for the service, I would happily tick that one!! An excellent stay in this top hotel. Breakfast is amazing. Rooms are huge. facilities (I tried the three restaurants) are top of the scale. Thank you