The Acura BMK - Hotel in Gurugram - Gurugram, India

Pathetic experience. The staff and the manager of this place are terrible. The staff will use a master key to enter your room if you don't open it in two knocks. They will go through your stuff behind your back. Completely opposite of what hotels actually stand for - hospitable and privacy. It's not safe at all. Would not recommend!

Hotel is lousy to closetly service be careful bill wise hotel staff won't help u even in emergency service such as medical attention or buying medicine so not good place a hotel with everything but without hospitality decide urself that's my reading u may hv different. Yes I met the concern GM who is highly experienced and believes that i should have got medical help apologied in same ,with trust that it won't repeat. I think my comments are withdrawn unconditionally,it seems they have taken the note in hope next time I would get better treatment

Hot water is not available in the morning. It is on demand, informed twice on reception in evening to provide next day morning, but did not get. In the morning from 6-6:30 , at reception, no one was available, to request for water. No one responded on the intercom. Sharing personal experience, may not happen with all. Take it as a point of improvement.

We hosted the guests for my sister's wedding at this hotel and the service was beyond excellent. The staff is extremely friendly and helpful. Great experience!

Overall a pretty decent and cozy. Had a good experience during a couple stay Pros: 1. Smooth and timely check-in 2. Breakfast spread was nice 3. Room services were quick and spot on 4. Location is pretty close to the main city 5. Room was a bit small but had adequate features except for lighting Some concerns: 1. Early check-in was not available primarily because it was Sunday when we checked in. Nevertheless, we checked in exactly on time 2. I feel the room did not have adequate lighting as it was pretty difficult to get dressed for an event

Breakfast is not at all tasty. Not worth the amount. It's not a four star hotel to stay. Gives me a feeling of 2 star hotel

While the hotel is okay for the price, nothing exceptional. I have always insisted on staying at this hotel due to the convenience it offers and proximity. Food is good as long as you don't ask for anything exotic. Other hotels nearby offer a mini fridge which is surprisingly missing in this hotel. Executive rooms have a bathtub which is good. Wierdly, Hot water however needs to be requested at odd hours.

Honestly one of the finest hotels of gurgaon but came along multiple issues during my stay 1. The AC of the room is very slow even though it's a 4star property tha AC is an issue a major issue to be more precise 2. We went to the swimming pool for two days and on the third day of my stay while we were swimming we were encountered by an unexpected guest it was a monkey swimming in the same water and that is a very very bad thing which can't be expected by such a nice hotel. Rest the staff is really good service is absolutely phenomenal for all those looking for wine shop there is a wine shop near and you can order good food from Zomato although there food is not less tasty do try the Pancakes here and Chilli Chicken