Taj Inn Hotel - Hotel in Agra - Agra, India

First the the gentleman that checks you in has a very bad attitude and is very rude, The condition of the rooms were very bad. Bed sheets, linens were dirty. Toilet was horrible. Ambience was very bad. now the room was disgusting so they have purposely kept room and bathroom light yellow so you cannot spot dirt in there. I wish I could upload the pictures I took. Only hotel lobby was lavish. Everybody wants tip in the hotel. Only good thing about the hotel is the location . It was our 10 days trip of Kashmir and Agra we stayed at multiple hotels during our trip. Some of the them are budget friendly but this was the worst hotel we have ever experienced in our total journey. I will not recommend this hotel to anyone. They need serious revamp.

Good thing about this hotel is the location. Its in the very proximity of Taj mahal. The restaurant food was good. Pretty average rooms and old furniture. We asked for a couple of hours for extending the stay and they denied even though the room was free for that day. They were kind enough to keep our luggage after check out. But that i guess would be offered by any hotel these days. Staff behavior is average.

I have never stayed nor will ever stay at this hotel for one simple reason that being in the service industry the employees do not know the ABC of customer service. They do not know how to talk with a customer over phone and do not know how to attract customers in a positive way. I enquired about room availability today and the said person at the counter took the call and when i mentioned about the importance i attach to cleanliness of linens and washrooms, he said you go for 5 star hotel. Do 2 star, 3 star and 4 star offer dirty linens and washrooms in general?? what sort of rude behavior is this?

The sole positive aspect of this hotel is its proximity to the Taj Mahal. Unfortunately, the owner's demeanor is notably rude. The rooms are excessively small, making it impractical for three occupants as there is minimal space for movement. Moreover, the rooms feature substandard mattresses hosting bed bugs and cockroaches. The washroom facilities are lacking, with broken and rusty handles adding to the discomfort. The overall condition of the washroom is subpar, characterized by a pervasive unpleasantness. A peculiar smell permeates throughout the entire hotel, further contributing to an unsatisfactory experience.

The Taj Inn hotel is a very poor-quality hotel, and the staff here lack manners in how they communicate with guests. The food is so bad that we could manage, but the manager, Sharma, and the entire senior management speak with such rudeness. I am extremely shocked at how someone can talk to guests in such a manner. I would strongly recommend not booking a stay at this hotel; you might encounter a lot of inconvenience.

The hotel exterior is fantastic, but the interior and the addon service are very limited. And if we talk about cleanliness , it is also compromised. Service people tried their level best to serve but management needs to consider more services and cleanliness to attract customers. Talking about recommendations, this can be selected bas last option hotel as it's just beside the main road and there are quite enough shops outside.

The experience at Taj Inn Hotel was wonderful. The reception manager and staff were both very well mannered. The best is its restaurant from where a very beautiful view of the Taj is visible. And yes Mohanlal ji who came from our room at the time of check out at last, his behavior was also very good. It felt great to have everyone together. If I ever come to Agra again, I would prefer this hotel.

At first, the Hotel Manager Mr MP Sharma has a very bad attitude and very poor etiquette to treat his guest..i enquired about a corporate deal for 17 pax and at first he quoted 3000 per room on a double sharing basis, 8000 for hall and 4000 for DJ and when I requested him to add 2 veg and 2 non veg snacks also and share the final quote, he increased the rates. When I referred to my discussion with him on the rates we already agreed over phone, he said we can change the rates anytime and we will not work on your convenience and started misbehaving...I dropped this deal but Hotel management should take this into consideration as this is spooling image of this Hotel and losing good clients.