Super OYO Townhouse Hotel Gokul Regency Near Dum Dum Metro Station - Hotel in Kolkata - 24 Paraganas North, India

DO NOT BOOK THIS HORRIBLE HOTEL. I was denied entry at rainy day with 1 year old infant at 11 PM night. My daughter cried whole night. I had made online booking with full advance payment 2 days prior. They gave my booked room to a marriage party. Such a greedy owner. They left me on road at 11 PM with my infant child on a rainy day. The receptionist was ruthless and heartless.

This is a horrible place. No maintenance. You'll find non-functional electrical sockets, window blinds, and dirty floors (especially the washroom). If you are going outside and coming back to your room, please check your bed carefully for bugs, insects or ants. The staff is not at all hospitable. They ignore your requests, make faces, and talk arrogantly. It seems they don't want to work at all. You'll have to ask them a lot of time to get your room cleaned or get drinking water. We just stayed there and got our essentials, food etc from outside. The male receptionist (Rohit) is the worst guy here. I would not recommend this Oyo to anyone at all.

Rooms were good but not clean. Service is lazy. Inspite of informing them in the morning the room was not cleaned before my arrival in the evening. And they won't provide anything unless you ask for it. On top of that when i extended my stay for 1 more day via OYO and got the room for around 1k, the receptionist said that we don't give rooms below 1.5k so I have to pay the remaining amount extra. This was really shameful. She let it go when i refused.

Experience is too bad. Dirty room with dirty blanket, bedsheet and pillow cover. Did not change after I ask. No towel, soap, handwash was provided. Room phone was broken. Terrible experience. The hotel food was good tho. But overall bad experience.

I had stayed in so many hotels in kolkata but this one was the horrible experience ever. The receptionist i mean the front manager he is completely unprofessional,rude,and doesn't have any idea about customer welcoming. My friend booked the hotel but after i visited the hotel he denied the booking . He said i do not care about you ,you can stay or leave. As a customer i feel like this is very insulting. Requesting to the owner of this property please look after this. We as a customer paying money to stay over your property but this kind of behaviour is untolerable.

Our stay at this place is horrible. The staff behaviour was very insulting, rude, and he started shouting at the guests even though we had extended our booking and paid the amount in advance. Very insensitive and aggressive behaviour. I will not recommend this place at all. Worst stay ever.

Overall bad experience.. Rohit (one of the staff members) was rude. Poor hospitality, dirty rooms/washrooms. They don't provide toiletries, towels, water bottles. Extremely slow service.

Very worst experiance. Rooms and Bathrooms are smelling badly, Bad sheet, Blanket is also dirty. Location is also not Good. Hot water problem, Rooms and Corridor are not clean.