Super OYO Townhouse 75779 The Royal Retreat - Hotel in North Dumdum, Kolkata - 24 Paraganas North, India

The room price was initially around Rs 1000/-.. But just before we tried booking it increased to Rs 2000/-. No negotiations.. Take it or leave it attitude.. The room is around just 10*10 .. Very small for the price we paid and also not maintained well. The fans were damn dirty. The door mat full of mud. People in the adjacent rooms put high volume Music and the management is least bothered . Give it a miss. Go for it only if u don't have any other option. Also too many low class people and not family seen here. Many guys and girls book this just to have fun.

Although the Hotel had reasonably priced rooms what we did not like about this Hotel is both its location and condition of the room. Let me first talk about the room. We checked in late evening and thanks to hotel staff for accommodating late check-in. But despite check in late, the room was very dirty, with dust all around on the floor and we even found wet tissues underneath the bed. The linen was also very dirty and we had to request for extra sheets just to cover it. The second problem was with the availability of any private conveyance at the location. Since the hotel is on the highway , its very hard to get any cabs. Although there is a bus stop just next to hotel and you get public buses stopping there but most of the travellers will have luggage which is difficult to carry in crowded public transport. Let me say the location is actually quite near to airport so thats an added advantage. The service at reception was good and prompt.

Firstly the room was not as the expectation like I think it charges higher than the actual values of the room should be . No proper clean , no hygiene . Washrooms are very dirty . Flushes are not working. Servicing was very slow . And the main thing that I go through from was that there was some problem with the room like I mean some ghosting issues. I don't know what the wrong was happening there but some things that I noticed there is not okay . And I really feel uncomfortable and scary for that . There was a continuous walking sounds from the corridor outside but there was actually no one when I checked. I don't know who all are faced this things but I faced so am sharing this I will suggest that please don't go in the room 307 and also the 3rd floor of this hotel . Avoid this hotel if you can but if not then please don't go for this room no 307 . Thank you.

Rooms are average average Service and behaviour is impressive Tea and coffe is very bad You need to improve and give sugar cube. Cold coffee average Other foods are very well.. Not good not bad..... ok ok experience here.. Thankyou soo much for your good behaviour......

Room & Corridors smells very bad ( throughout there is cigarette smell). Bathrooms are not clean at all. Bedsheets & Pillows filled up with hairs. Floor was completely dusty. They don't provide room freshners. Beds are not proper , small black insects are present all over. Pillows & Bedsheets are not cleaned properly. No room service In my suggestion don't book this hotel

Let's start with the room itself. Unfortunately, I found it to be quite small and cramped. Additionally, the washroom was not up to the expected standards of cleanliness. To make matters worse, there was even a water leak from the AC, which added to the discomfort. The room also had an unpleasant odor, which was quite off-putting. It took multiple calls to the room service before someone finally arrived with a room freshener to address the smell. On a positive note, the food was delicious. I thoroughly enjoyed the meals during my stay, and the quality was commendable. However, despite the good food, the overall experience fell short of my expectations. In terms of the ambiance and facilities, this OYO Townhouse did not live up to it's name. It lacked the spaciousness and charm that one would typically associate with a Township. Instead, it felt more like a regular OYO hotel, which was a bit disappointing.

Rooms not clean as we expected AC Fan noise is to much. Cockroaches found around the bed. If you have a GST bill then you have to pay 12% more on room rent. Outside food not allowed etc

This hotel is very nice and friendly staff. Best hotel for couples. Location has very good and room clean and perfect. I am very satisfied for this hotel booking