Super OYO Townhouse 143 Hotel Royal Garden Near park Street Mullick bazar crossing - Hotel in Kolkata - Kolkata, India

Worst experience ever, don't go by photos online. They are fooling people. Receiptionist is so rude. I don't have any positive thing to write here. 1. Breakfast was included, yet denied by hotel. 2. Soap was not provided, asked but denied. 3. Politely requested for extra blanket for my aged mother, denied upfrontly. 4. TV recharge was not done 5. Most important: HYGIENE WAS NOT MAINTAINED, BATHROOM STINKS... complained again but got the same disappointment. Better to sleep/stay on road rather than book this hotel. I urge the hotel owner to fire existing receiptionist and hire new one for your success in business.

Pros. Better than see Cons. Cons. 1. Don't confuse with the photos available in Oyo app or website. You will not get it. 2. The room condition was pathetic 3. They are charging price excess for what they are providing to customers 4. Bathroom, water, inside lighting, lobby, room walls, tables, sofa, even beds are pathetic 4A. There you will not get any shampoo or other grooming essentials for bathroom from hotel. 5. You can ask at the reception if you have any extra guest or needs when you are check in but when anyone arrives they totally denies or ignored about it. 6. Every food are over priced. 7. Reception artists are also some kind of egoistic 8. Moreover if you want to stay here book apart from any app. May be there will be another good services for their own bookings. To the hotel manager or owner Don't treat customers like this who are booking from any app to stay in.

Worst Stay in Kolkata, only that I cant give negative ratings. First thing, I had to wait 3-4 hours for checking in early, no problem with waiting for the time, but atleast make your guests feel welcome, they are going to stay there and pay for your hotel's services, they are not coming to stay for free, but the hotel staff didn't even bother to offer something basic like - Water even atleast once. Poor hospitality services. Next Room: The room was the worst part, It was dingy and disgusting, Was dirty and not cleaned properly, I'm not sure if the bedsheet was even changed, it had stains on it, most possibly from a sexual intercourse. The pillows had traces of long hairs and body hair. The blanket was so dirty, I put it back inside the closet. The bathroom walls looked nasty and disgusting, The main light was not working, exhaust fan not working, and walls looked like they hadn't been cleaned in months. Next coming to hospitality again, If I am booking an OYO Townhouse, the least I can expect is a bottle of water inside the room, some basic toiletries like soap, shampoo or a similar kit bla bla, but nothing was given by this hotel, not even the complimentary water. Forget complimentary water, they charge you extra on a normal bottle of water, over and above the MRP, which is illegal. The only good thing is the location, there are a lot of good eating options nearby, so you don't have to depend on the hotel for food, I'm sure that would have been filthy too. I have stayed in a lot of Townhouses, but this particular hotel gave me the worst experience. There are a lot of better hotel options nearby, please book them and not this one. If you are staying here, be prepared to be doomed.

Rooms were not clean. Bed Sheets were dirty had to wait 45 minutes to get new clean bed sheets. Pillow covers were marked with stains. Overall it looked like a cheap motel by roadside

Very rude hotel management If you expect any cooperation from them they will just deny it especially the gorl sitting at the reception, She even dont know how to talk to their customers. I was suffering why i had done advance payment for the room

I have booked a room and paid for the booking, after I went to the hotel they took the booking id and said it was cancelled and it's not refundable but I didn't cancel the booking. I called the customer service and said they will raise a ticket for refund and told me to book again but the hotel said your booking is cancelled again, I was infront of the reception staff and I didn't do anything but the booking got cancelled twice and maney was non refundable. I have lost Rs3000 for nothing.

I had stayed in many hotels till date both in India and in abroad but this hotel fails to keep up to expectations spotted linens,poor decor,poor room service and overall terrible experience. Would not recommend

Even after charging 2500 per night they can't provide water bottles and soaps per room, blankets could be better as they had blood stains, rest hospitality and cleanliness was fine.