Super OYO Better Inn - Hotel in Kochi, Ernakulam - Ernakulam, India

I booked in agoda, so I got it cheap and I was amazed with the services offered ac room, Android TV connected, and with wifi. All this included in just 980/-......cleanliness wasn't the best as you could expect from a mid range Oyo rooms but overall for a solo business trip it was a good experience.

Found stains on bedsheet and pillow covers as if they haven't washed for months. Old beds with dips would cause backpain. Unfriendly staff

Worst experience No staff No lift No breakfast Had to pay extra after booking Never recommended

I stayed here along with my family for 5 nights in March 2023. I booked the hotel in advance using Holi discount in OYO app. Few points - Location - This hotel is located in a decent location, with the nearest metro station well within 2km. Uber makes things much easier with door to door connectivity. Hotel staff - Staff is polite in nature. They help with information whenever asked. They promptly gave their service whenever we had any difficulty. Hygiene - The reception area, staircase and hallway are clean and tidy. Rooms are well maintained and clean. Bathrooms too are clean but I saw one or two cockroaches inside. Clean towels were provided with the rooms. Medicine soaps were provided. Rooms - There are two size rooms here, one bigger than the other. Both of them are sufficient for 2 people. Rooms were tidy, had one double bed, one table and chair, a wardrobe, bedside table and a TV. All the rooms have proper lightning. Bed was of premium quality, very soft and comfortable. AC worked properly. Security - The rooms were equipped with special OYO-SOS buttons in case of an emergency Ventilation - Rooms are properly ventilated with a big window and bathrooms have small Ventilation fans to do the work. Washroom - It was fitted with branded and premium quality equipments and everything worked fine. Size of the Bathroom is small, but it's manageable given the budget category of the hotel. Parking space - Ample parking space is available for bikes and cars both. Wifi - Wifi feature is available, however the actual download speed was very slow. Other features - Food can be brought inside the hotels via zomato or other takeout option and consumed in a special common dining room in the ground floor. There are many small restaurants near the hotel and a few of them provide great breakfast options. There was fire escape stairs in the building, which is a rare sighting in a budget hotel, so that was also a big positive in the hotel. Issues / potential improvements - No elevator - We got our rooms booked in the 2nd floor. We were 5 people staying 5 nights, so one can imagine the quantity and weight of our luggage. Although, one of the helpers assisted us to take our luggage to 2nd floor via stairs but it was quite a task after 2 days of journey in the train. Not disabled-friendly- Given the unavailability of elevator and no other option available for disabled folks to reach the rooms (which are in 1st and 2nd floor only) is a very big negative which the hotel management must improve upon. Drinking water - Although there is a RO water facility in the backyard, the guests are not allowed to go alone there and the water bottle kept inside the hotel was almost always empty. We had to continuously remind the receptionist to refill it. Rooms - Firstly, I had booked twin single bed rooms but got double-bed rooms as they were already occupied. In one of our rooms, there was no handle in the bathroom door because of which there was a small hole in the door. In the other room, exhaust was not working. TV set-top box was unplugged because of which there was no signal in the TV. AC remote was not provided in one of the rooms and we had to rely on direct switch or had to borrow the remote from theother room. However, due to my busy schedule I was unable to bring these problems to attention of the hotel staff, but I feel these points should be taken care of beforehand rather than to be solved after the customer complaints. Noisy area - The hotel is situated near a mosque and azaan is played in mic here, so it's not totally quiet here most of the time. Overall, I would say it's a pretty good deal if seen from the perspective of a budget hotel, however the hotel has its own small issues which can be improved ASAP.

nice rooms -rude staff behaviour-and take extraaa money frm our side-Ac remote not providing

The room wasn't that bad, except for the issue of cockroaches. We had 3 cockroaches as our guests, of which we killed 2, and 1 is still roaming around there. But the fair guy in the reception was even worse than those cockroaches. Such an arrogant receptionist. He made us pay 600 INR more, told us that the amount shown on the OYO app ain't the actual amount, and blamed it on the app's functioning. This guy told us he won't allow unmarried couples there. But as we know, the other receptionist, who is on a leave now will allow it. Also, the bed wasn't that great, we could feel the springs inside. Other than these, the room was okay. We have access to wifi, Hotstar, YouTube, etc on the TV, which is satisfactory.

Average hotel with extremely criminal minded staff... Avoid this place at all cost...

Very nice room.. Clean and modern. But I have booked the room in an oyo for an offer amount and payed it online itself but during the check-in they asked me for extra money..