Sugar Business Hotel - Hotel in Ernakulam - Ernakulam, India

Great stay. Decently spacious rooms. Neat and clean toilet. It's a business hotel. I found lots of Arabs used to stay here. There is bar available also. I have tried the roof top bar. In the roof top the service was very poor. Nobody was there for 15-20 mins. Food is nice but a bit costly.

I stayed here for 3 days. CI 1.11.23 CO 4.11.23. I reported about the faulty mini fridge on 1st day and it wasn't rectified during entire stay. I hope the management is seriously monitoring the complaint registered by customers. TV set-top box is hidden like gem in a shelf and one has to have Olympic skills to point the remote to it. The waiters purposely tend to forget the orders placed during breakfast. Room service also wasn't to the mark, peanuts were sent with main course. We stayed here at some special tariff of 3k pp. But, I feel all the discount passed was compensated with poor service.

This was my second visit.. first was on the 29th of Oct, for which I had given my feedback on the stay. I was pleasantly surprised to receive a quick response from the Director - Deepa George. On my second visit from 1st to 2nd Nov, I even saw her making her rounds at the front desk and breakfast dining. Great to see the C suite getting involved at the front line. Staff were very welcoming especially those who recognise you and are very prompt in responding to your requests. I was personally sent a sent of toiletries upon check in, maybe cause of my first feedback. I would recommend this hotel for its value for money services, rooms and dining. On a side note, laundry services could be improved upon as it currently takes two days for guests to launder their clothes. Overall great stay.

Disappointing Experience Due to Staff Behavior Mr. vinu. Very rude behaviour I recently stayed at Sugar Business Hotel Kochi and unfortunately, my experience was marred by the rude behavior of the staff. Despite the convenient location and decent amenities, the unprofessionalism of some staff members left a lasting negative impression. Mr. vinu He behavior was unexpected and greatly diminished the overall enjoyment of my visit. Mr. Vinu he insulting me and my family also I believe that a hotel's success is not only based on its facilities but also on the quality of service provided. Regrettably, my experience fell short in this aspect. I hope the management takes steps to address these issues and provides additional training to ensure a more positive experience for future guests. It's main highlight just I'm not one or two day guest extended stay of more than 10 days at Sugar Business Hotel Kochi, and unfortunately, I must share my disappointment with the overall service. Dear management why you promote this kind of service.?

When I checked in after a long flight, I was seeking advice from the duty manager on that day since Agoda asked me to refer to the hotel on changing my dates. Due to some complication I had to fly on day later thn the actual flying day. However, the duty manager was not even paying attention to my situation andwas rudely answering me and repeated sentences such as I can't and I will not get any commission. Can't help you, pay the full money. The duty manager were not professional and was rude the entire conversation. The room were dirty and I there were a death cockroach in the room. The shower had literally some dark spots and the bed gave me rashes. The room had some smell.. Good thing was my room was not a long stay, it was a short stay and I got a different hotel to move in. Will never recommend this hotel and it was waste of money!

Big NO for this hotel. House keeping manager was very rude. No customer comfort at all..Service was very very slow. They manage entire rooftop restaurant with one guy. It takes atleast 45 min to get a simple dish. No one bothered to solve the problem as I was seeing multiple reviews on poor staff service.

1. No welcome drink 2. Room cleaning is not perfect 3. Bathroom was not cleaned well 4. No supporting staff to show rooms etc. However food was tasty and location is good.

Good hotel with clean rooms and bathrooms. You should have add tooth paste and brush at bathrooms. Have a minibar that is well stocked, usually there will be a minibar with nothing on it. Location is a bit hard to get to as we have to go through the service road, has good parking space. The hotel can be easily spotted on the main highway. Room service was good.The hotel does have a bar and rooftop restaurant.Over all had a pleasant stay and nice sleep