Subway Sayajigunj - Sandwich shop in Vadodara - Vadodara, India

I am writing to express my deep disappointment and frustration regarding a recent experience I had at one of your franchise locations. As a loyal customer of Subway, I have always enjoyed the variety and quality of your sandwiches. However, on this occasion, I feel compelled to bring to your attention an incident that left me feeling scammed and dissatisfied. On the afternoon of June 3rd, 2023, I visited the Subway branch located at Sayajigunj, Vadodara with my friends. We were excited to try your highly advertised "Loaded Nachos" and had been looking forward to a delightful dining experience. Unfortunately, our visit turned into a disheartening and dismaying affair. Upon ordering the Loaded Nachos, we were shocked by the lack of toppings on our order. The nachos were hardly "loaded" as advertised but instead appeared bare and unappetizing. To our utter dismay, we found only a few measly pieces of olives and jalapenos scattered across the entire plate, along with a minimal amount of cheese. We immediately brought this matter to the attention of the staff on duty, who appeared disinterested and dismissive of our concerns. They offered no explanation for the scarcity of toppings and seemed reluctant to address the issue or offer any form of compensation. Such indifference toward customers is not only disrespectful but also reflects poorly on your brand's commitment to customer satisfaction. As regular patrons of Subway, we have come to expect a certain level of quality and service. It is disheartening to see that these expectations were not met during our recent visit. The false advertising of "Loaded Nachos" is not only misleading but also borders on deceptive practices. I am writing this complaint review with the hope that you will take immediate action to rectify this situation and prevent similar occurrences in the future. I kindly request the following steps be taken to address this issue: Provide an explanation for the lack of toppings on the "Loaded Nachos" we ordered, as well as an assurance that this was an isolated incident. Reimburse the cost of our meal or issue a suitable compensation in the form of a voucher or gift card for future visits. Ensure that your franchise location and its staff are properly trained to provide high-quality service and address customer complaints promptly and professionally. I believe that Subway has the potential to rectify this situation and restore our faith in your brand. However, failure to address this matter adequately will undoubtedly result in the loss of our patronage and the negative word-of-mouth that accompanies it. I look forward to hearing from you promptly regarding the steps you will take to resolve this matter. Your immediate attention to this issue will be greatly appreciated.

Every time I want to have sub, I go to Subway. Here at this place, they have a delicious sub. I ordered the paneer tikka sub and was very delicious. Also the staff was good and polite.

Worst ever service and ambience of any subway ever seen.. the only good thing about this sub is the view of MSU .. I asked for parmasan oregano bread.. they said its not in stock, asked for chilli sauce, they said its out of stock.. never ever visit this SUB

I had ordered a veggie delight and peri peri chicken sub. Not only I was delivered one single sub instead of two, but to top it up, a wrong one. They sent us one tuna sub, which from the smell I can tell had gone bad and was extremely soggy. They didn't pick up our calls and after a while the calls started to drop as well. We had ordered from Zomato and now we read that many people have faced similar issues where they have sent wrong items or charged for something and haven't added that. This is totally unacceptable and strict actions must be taken against them

They serve really great sub (sandwich type ) with different types of toppings and sauces which are really tasteful Even if you are hungry then on of its 6 inch is enough to quench you hunger and if more hungry then you can have a 12 inch sub Their subs are really tasteful and really good and you are allowed to choose the toppings and sauces you want to have with extra cheese also if you want You would find their outlets in all malls and food hubs and crowded places so they are easily available at all locality

The secluded spot. Hara bhara kebab sub was good.

Had the usual pocket friendly sub of the day which was hara bhara kabab patty sub though it barely had it taste. Added the sub with the new cheese pull top up which was quite good though the sub became more Messier this time around. The Food was hygience as usual, good service by the guys out there in making the sub. Overall good

They have reduced the quantity and the staff is not giving a proper answer. We took two 12 inch subs but it was almost 10 inches only . The Italian bmt was not at all the bmt we have in a 6 inch sub. Please look at it We have been regulars for the last 4 years and we notice the changes instantly