Sterling Munnar - Resort hotel in Chinnakanal - Idukki, India

The environment and the atmosphere helped us to relax. We had a very wonderful stay. The staffs were always motivated to help us. The food was excellent. We would like to come back again.the manager was so helpful. The customer service was outstanding. The rooms are incredible. "The best resort I have ever stayed at".

I had booked multiple rooms here as we were 8 couples with kids. The location is a little far from the main town but it's well worth it due to the scenic road and good hotel. The staff is warm and courteous. Service is top notch and there are plenty of activities for the kids and adults. The rooms do show signs of ageing but the hotel is doing renovations. Would recommend this for a comfortable stay in Munnar for families.

"I recently stayed at sterling and was thoroughly impressed by the exceptional service provided by the front office staff. From the moment I checked in, the team, especially SURJITH at the front desk, displayed a remarkable level of professionalism .They were proactive in addressing my needs, offering helpful information about the resort amenities, and ensuring a seamless check-in and check-out experience. Kudos to the front office staff for making my stay at Sterling truly memorable.

Pretty old property needs renovation. The location is good, 10+ kms away from Munnar town. Scenic view is obstructed. You will find other resorts with nice view near by. Service is okay, but don't expect a warm welcome.

Visited with family: Pros: in between lush green chinnakaannal tea gardens and a great view from my 1 bhk suite. Food is exceptional. Staff helped us in all aspects. Heater facility is readily available which I felt is very much needed during our time of visit. Towards kolakumalai hills this is one of the best hotels. Fire camp , kids play area and other amenities I loved it. Cons: there is a classic room (basic room) which I did not like, other activities like games (be, bow and arrow ) to be paid are bit expensive . No swimming pool as it is almost very cool place no one will get into it I guess, unless indoor pool. And if you want to visit all of munnar by staying here then you need to travel daily that is ok as the roads are very good (national highway four lanes). Only one buggy car which is busy and need to wait if called for service.

The resort provided a pleasant experience overall. The front desk staff SURJITH was notably courteous and efficient, ensuring a smooth check-in process. His friendliness and willingness to assist added a positive touch to the stay, enhancing the overall impression of the resort.

Had a sour experience during my recent stay in sterling Munnar.I shared my concern with the team present there but instead of resolving the same they had a sarcastic smile on their face which clearly reflect that they care on what a guest feel or how's the guest experience. Not recommended for stay in munnar.There are other good options available in same price bracket and same view.

Pros - The location and it's kid friendly Cons- 1.The property is very old 2. The rooms are in a very bad state. The switches don't work . The bathroom was not clean. 3. We were not able to connect to the Wifi 4. The morning buffet was okay 5. The service was nothing to boast about. Won't recommend this place to anyone. You can check club Mahindra which is next to this property