Starlit Suites Kochi - Hotel in Kochi, Ernakulam - Ernakulam, India

Our stay was disappointing. The AC in the room was quite weak requiring us to keep the fan on the entire time. The room was damp because of this. To make things worse we saw two cockroaches at night in the bathroom. The room was the biggest let down. The staff was polite and food was ok, nothing memorable. I would advise the management to take the reviews seriously and make amends. We saw a prior review about roaches and our agent had called them to make sure such issues were resolved, they said the issues were resolved but that was not true in our case.

I recently had a dreadful experience at this hotel, prompting me to leave this scathing 1-star review. My stay was marred by a highly distressing incident: money was stolen from my room during my stay. Despite reporting this theft to the hotel staff, their response was shockingly negligent, displaying a complete lack of concern for guest safety and security. The staff's apathy towards my predicament was deeply disappointing. Not only did they fail to conduct a thorough investigation into the theft, but they also failed to take any appropriate action to rectify the situation or compensate for the loss. The lack of empathy and willingness to assist left me feeling both violated and helpless. I strongly caution anyone considering staying at this establishment to think twice. A hotel should prioritize the safety and well-being of its guests, and the complete disregard for security in this case is a clear indication of their incompetence and lack of professionalism. My experience was nothing short of a nightmare, and I would strongly advise looking elsewhere for a safe and enjoyable stay.

An Absolute Nightmare - Avoid This Hotel at All Costs! My recent stay at Starlit Suites was a complete nightmare. The room reeked of a foul odor that never seemed to leave. It was filthy, with stains on the sheets and an unsanitary bathroom. To top it off, the room was infested with cockroaches. When I complained, the staff was unhelpful and apathetic. I left without hesitation. Don't subject yourself to this terrible hotel - find another place to stay.

Good location and looks great from outside bit very smelly bathrooms, no proper cleaning of rooms and snail paced room service. We stayed here for 10 nights but breakfast is everyday same. Also pool is also not cleaned properly

The bad experience of staying at the Starlite Hotel just happened to me. Overall, I had a very bad experience because of Thire are only some limited breakfast options available & The hotel did not offer excellent service despite its premium price. I wasn't happy with the standard of the accommodation I stayed in, and the employees were unpleasant and unaccommodating. The bed was one of the most serious problems I ran into. I was struggling to get a good night's sleep because it was so uncomfortable.

Stayed overnight there. Rooms are good and well maintained. Service is bit slow. Food was average. The swimming pool water was not worthy of swimming due excessive chlorine. Otherwise it's an okay option while on transit.

It's a more like a low end indian ibis hotel, I wouldn't call it bad however surely could do better. The restaurant shuts at 9pm doesn't appeal a bit, feels like a conference hall converted to a buffet service area, didn't feel like venturing in or trying their food.

Only 2 hotel staff, Managers are so rude like if you ask for water then they'll argue with you like for a hour, no staff for luggage pick and to take out luggage. Not recommended at all