St. Mary's Hospital - Private hospital in Thodupuzha - Idukki, India

Worst patient service! Irresponsible and non -cooperative doctors and staffs. The doctors and nurses in the Casualty department will leave you unattended for a long time. My friend and I were admitted there due to severe vomiting as a result of food poisoning, and it took them so long to perform the initial procedures. My friend was suffering from severe chest pain due to continuous vomiting and gas buildup, but when we mentioned this to the doctors and staff, they simply said it would go away soon. He had to stay in that condition for almost three hours as they didn't provide any sort of medications to reduce the pain. The nurses doesn't check on you, and every time you have to send someone to call them. Before giving you an antibiotic, every hospital usually conducts an allergy test, but they didn't do it. When I got discharged and went home, my whole body developed red and swollen bumps due to an allergic reaction to the antibiotics, and I had to go to the hospital again.

Pharmacy and billing services are very slow should appointment two more staffs in the op billing session to reduce patients fatigue. Vidal insurance patients should clarify before taking the insurance and 10 percent co payment will be charged. I have a bad experience in which my parents total bill was around 1 lakh and food and 40 percent of pharmacy bills were not covered due to the improper food billing and not utilizing the medicines which covers under the insurance. I had a good experience in Rajagiri hospital where I just payed 2.5k out of 1.4 LK bill. Strange

Very bad patient service. My mom had a doctor appointment at a different hospital and they made us wait at the pharmacy for too long that she missed her appointment. We asked a nurse to make it fast because of the emergency, she didn't care at all. She was counting money and kept on doing it. Clearly money is important for the hospital not the patients. Shame of you. Disappointed.

Dr R***** Surgeon did mild procedure for my mothers cone removal. My mother had to take rest for 15 days with 3 stiches. In 6 months time it came back on the same place. When she went for consultation to the same doctor and he told her that " In that case we can remove fully now " !!!! Then I wonder what he did with the procedure ??

Good hospital facilities. I appreciate this management for accepting Covid patients. They are providing good service. Causality is easily accessible. Very good parking space. They made the arrangements without any conjunction. Admission fees are reasonable not sure about the admit cases. Good infrastructure and facilities.

The Hospital is good, staff and nurses are well behaved. If using INSURANCE then make sure to FOLLOW UP the Insurance section for doing the required procedures otherwise one may face delays. Expenses are on higher side but no complaints, now a days Hospitals are not 'Saints' in ripping off its Customers even if there is a 'Saint' in the name.

I feel this like a second Home to Everyone, because the care, the love and the helpful mentality of each staff are valuable to every patients who all visit here. The Doctors here are so dedicated and they are pioneers .I appreciate the whole staff, from Hospital Security staff, Receptionist, Nurses, and everyone who works at this hospital, because they provide us such a feel that we are not a patient and we are not admitted in a Hospital... The treatment and care was so memorable

This hospital needs a process optimisation in terms of patient admission, patient handling and pharmacy. Why make your patients wait when everything can be done effectively efficiently with lesser effort. Technology adoption and implementation is something that you should look at immediately. Doctors are decent.