SPOT ON Hotel Snow White - Hotel in Lucknow - Lucknow, India

Dear OYO Team, Worst ever experience from OYO...!!! I reached the hotel at 11am, the reception guy asked me about booking id which I provided on which he replied that he has not recieved any booking & even If the booking reflects I will have to pay more to get the room. Also said that they have stopped taking bookings from agoda, & asked me to cancel the booking & ask for the refund from agoda. This is OYO listed hotel & 3rd party booking rights are given to agoda & the reception guy says that owner has denied all bookings below 300 rupees & if u want a room you need to pay more or you can complain to Agoda or wherever you want to. This was really frustrating & request you for an immediete action against the property. This was insanely unacceptable as I had an over-night journey & wanted to rest a bit. & After going through the reviews I got to know that this is their regular practice to cheat customers Please check google reviews of the hotels fraudulent business & today I underwent the same. I dont understand after so many fraudulent cases why no action has been taken against this hotel? Need a revert on this as soon as possible & my refund too.

Only if there was anything less than 1star definitely I would have rated the same. I booked this via oyo for a night to appear for an exam for a single occupancy room, but to my surprise everything was just opposite of what was shown in pictures, rooms were dirty full of spider webs , toilets are pathetic there isn't even drinking water. The receptionist lady is really disrespectful, dirtiest bedsheets. I had to pay more to get another room which was the only option I had since I reached late. Please don't book it ever!!!

Got spider webs on my pillow and bedsheets, an epitome of poor hospitality. The lady there is also ill mannered. She'll tell you to bring something to ear every time you go out. Don't even ask about bathroom I had my exam next morning and couldn't sleep the whole night due the noise of vehicles which was coming directly from the road. Also someone was knocking the main door of the hotel at 2 am. And the hotel staff didn't even care to attend him. The boy had booked a room for himself online.

I went there at 11 pm and called them but they said that my booking had rejected and your refund will come within 24 hours . I didn't checked in there but now it is showing that I have been checked out from there and my refund is also in pending. Even neither Oyo nor hotel owner informed me that my booking had rejected so I could get a room somewhere else. Very irresponsible and corrupt business.

I reached after 10 pm and manager deny to check in This is worst hotel experience in my life. I spend at least 2 hours on conversation with oyo executive. they neither provide another room nor refund. overall experience is worst.

Very Bad Room rent post on Oyo different price Bt anyhow you reach their hotel They're asking for double price Just bcos of hard raining .they don't understand your situation they want money bcos of your time is not good .In one shot they change room prices just looking for your situation. Worse experience Of Snow White Oyo Hotel

Very bad experience of staying here....staff n owner have fraud behavior n doing fraud with customers...charged extra amount other than online payment...

Really worst experience their. The room is very small unhygienic and dirty as well.. Also the bathroom condition itself is so bad that I can't explain, sharing the pics so that You all could get better idea about how the room actually is..