Samsung Authorised Service Centre Mastercare Services - Mobile phone repair shop in Mumbai - Mumbai Suburban, India

Given 1 star because minus rating is not allowed. Worst and slowest service. Definitely not expected from Samsung's authorized Service center. It took us more than an hour just to get a letter from these people. They made us go from one counter to another. Poorly trained associates clearly don't care about customer service. This kind of experience definitely makes you think twice before acquiring any Samsung products.

I recently had a positive experience at the Samsung service center. The staff was highly professional and efficiently addressed my device issues. The center was well-organized, and they kept me informed about the repair process. Overall, a commendable service that left me satisfied.

I had an extremely disappointing experience at this service center. Not only did they fail to keep their promise of timely repairs within the warranty period, but the assigned Customer Service Executive was shockingly rude. It seemed like they intentionally neglected to call and cancelled my repair, potentially to charge me for the service. This left me with no choice but to escalate the issue by emailing higher-ups and making numerous calls to the call center. Such a lack of professionalism and customer care is completely unacceptable. Please make sure that you are present while they open your device and document as much of the conversation as you can incase they damage your device or try to charge you for things that weren't disclosed earlier.

You'll have the Worst Diagnostics of your phone, they told me that motherboard of my phone has stopped working and in order to revive the same they proposed 6.8k Rs of estimate. The issue was of a chip which I got changed from outside in just 3.5K Rs.

"I gave my Acer laptop for repair. The staff's behavior was incredibly impolite. I still haven't received a hard copy of the repair record, and within a month, I'm facing the same issue with my laptop. I'm unsure about the quality of the servicing they provided."

The service was quickly attended. There is a ticket system, so expect some wait time. But genuinely get the resolution.

Worst experience. My dad's Samsung M52 after the software update experienced green line in order to solve the same i went to the service center where staff refused to replace it by stating this is not under policy. I mean this is so unethical that because of the Samsung software update we are facing issues with this green line and which is not covered in policy. Wow what a new way to trouble

Visited Samsung Service Center for my mobile which is warranty, out of 10 counters only 5 was working. Executive attend after 30 min of wait and asked to wait for more atleast 45mins to check the issue with technician.. Post check done by technician some part was replaced after waiting for more 45mins, phone handed to me with solving issue.. I am happy with the service,