Sam's Catering & Auditorium - Restaurant in Pathanamthitta, Pathanamthitta Part - Pathanamthitta, India

Sam's catering had a good reputation in the past, but our recent experiences with them have been unsatisfactory. It seems that as the owner is getting older, there is a lack of supervision over the workers and the management team is not efficient. Let me elaborate on my experience. This is for the second time they are doing the same mistake Total pax-1000 April 2023 The biggest issue was that they failed to serve welcome drinks on time (scdeuled on 10.30 am ,they came at 11.10 am), despite being informed well in advance about the location and timing. It's unacceptable that guests had to wait in thye heat, and only a small fraction of them were served. The catering team also served boiled water instead of welcome drinks to some of the guests in the auditorium, which is unacceptable for a wedding reception. The food service was also problematic, with delays and missing items, leading to frustration and disappointment for the guests. The staffing was inadequate, which led to further delays, and their lack of attention towards the guests was very apparent. In addition, the catering team did not bring food items in the auditorium on time thats caused delay in serving food in one area which is a significant mistake. When we brought up our concerns with the catering team, the owner responded dismissively by suggesting that every wedding event will have some issues and advised us to let it go. He cited his fourty years of experience in the industry and attributed the chaos to the fact that they had four other programs to manage that day. We were very disappointed by his response as he showed no concern for the inconvenience caused, particularly in failing to provide welcome drinks on time. This is not the first time we have had a negative experience with Sam's catering team. In April 2021, we had ordered food for a event requesting a 10 am delivery for 700 people, but the catering team arrived an hour late, at 11 am. I rate Sam's catering team with one star for the terrible service and the frustration caused.

Attended State Bank of India function at Sam's Catering and Auditorium superb food

Sup experience....ma engemnt reception was done there last yr ....ma father working there since 2 yr I thing... it's a gud catering farm also...

Fair auditorium for small functions. Normal quality of food. Ample parking space.

Super tasty food friendly staff super service

We attended a family get together at the place. It is good for a small group. The main attraction is the agricultural farm adjacent to the hall belonging to the same group where variety of crops are available. We enjoyed the time, though it is not that posh. The food was good and the members of staff are courteous.

Ok....but new gen management has to be improved in building interpersonal relationships, than working merely on web; like this.... ......if your target customers are those have no alternate, then this attitude is ok ..but if desire to build up the brand as first choice of a customer, have to improve....

Sams catering is one of the good catering services available in Pathanamthitta. Their food quality was good, they have auditorium which needs improvement. Its very hot inside because of the Metal sheet roofing. Kindly try to provide a false ceiling to reduce the heat inside the auditorium. They have ample parking space, and acessible from Ranni Konni and Pathanamthitta.