Royal Enfield Showroom - Sreehitha Auto Zone Pvt Ltd - Motorcycle shop in Guduvancheri - Chengalpattu, India

I would like to give 5 stars to Salesperson Mr. Tamil. I initially selected the Bullet Standard and paid the advance, but during my visit, my father insisted on the Bullet ES. The bike was almost unavailable throughout Chennai due to a shutdown on August 31st, but Mr. Tamil really helped me find the Bullet ES. I genuinely appreciate his patience, especially when I got angry about something which was not even important. He maintained a sweet tone and provided excellent customer service. Thank you, Mr. Tamil; you are a fantastic salesperson, and I wish you a great future. The lady Ms. Janey in the showroom was occupied with other customers but helped us close the deal quickly. Thank you, ma'am. Overall, I had a very good experience with the sales team and my special Thanks to Mr. Tamil. Sanjeev - Chennai

THE worst service ever. The service they do is just basically wash your bike and lube the clain. I had a paid service and even the points mentioned in RE app is not cheked. Highly doubt if these technicians have any knowledge or experience. Please do yourselves a favour and NEVER go here. I don't wanna get into the details and I'm not a nitpick myself but even the front chain sprocket mud was still intact. After taking 4 days for the service, the least anyone would expect is the bare minimum and these guys somehow managed to do a shadier job than what a DIY would take 2 hours. When asked for what they have done and atleast what the general service they do, you'd be greeted with a response of "we check the 12 points and the fitments". PATHETIC staff. Attaching the video of the CLEANED and lubed clain that was billed.

Worst of the worst service provided. Took vehicle for 6 days and even no response after that also servicing not done properly. Even rude behaviour. The problem which I said to resolve but not resolved and simply taken Rs. 3872. Till now my chain is still giving noise and mudgurad problem too. Even Royal Enfield name should be changed to Cheaters Enfield service centre. Just now came and see this till now it is touching.

I bought classic 350 6 month before (13 Jan 2023). Recently I have done 2nd service (13 July 2023) after that my bike is not starting because of battery issues. How could it happen with in a year? When I visit service centre, they are asking me to come next week to check. What will I do till that. And Service person says, "it will take 1 week to fix the battery issue, whether replace or fix". No one in the earth will wait for a week to replace the battery after paid almost 3 Lakhs. Feeling very bad about Royal Enfield and their Service. Do rectify the issue which I had or request you to replace new bike to me or take this bike and settle my amount at the earliest. Seriously a worst experience with Royal Enfield & service.

Very poor customer service and service overall. The person who examined my bike for service had no knowledge on bike or English for a matter of fact (some north indian). He wrote my Name as 'Dleep'. Then they lost my key and told that the person who lost it is no more working there. Nobody called me to give an estimate as promised. They did make a duplicate key that, too, after me following up for 2 weeks and went to the store and sat down. 90% of the things I reported were told that they could not fix it at the time of delivery. If only they had told me earlier, I would have done the oil change and water service alone elsewhere. Very bad experience.

One of the worst sales person or sales team I ever encountered in my life. I am shocked to see the way they treat the customers in this age and time. How they harass and lie to the customers who unlike them spend their hard earned money to get their dream bike took me by surprise. I can only imagine the situation of the customers who like to buy the bike via EMI, considering my own experience who paid the cash in full for the delivery. Tone, expression and the way they reply to the customer is a horrific experience. There is no coordination between their so called sales, finance and service teams. And there is this person in sales who think they are so smart to fool the customers giving lame, pathetic excuses and making them walk the steps up and down a thousand times to make them feel bad intentionally. Generally I am not the person who puts blame on individuals, but this needs to be spoken out. I am really surprised if they really conduct an interview to hire these kind of people. The accessories they fit, begin to fall off right from the day of the delivery, this is how good the they fit the accessories. And you what, I don't even want to go back to that pathetic place again for fitting my accessories back. Pathetic. If anyone is planning to book a bike in this showroom. RUN FOR THE HILLS. You will thank me later. PS : I have really bought a bike from this place. Can you believe it!!!! Only god knows how good or bad the after sales support will be.

"I had a very bad experience with the service center at Royal Enfield Guduvanchery. The technicians scratched my bike while fixing the number plate, and when I informed the salesperson about it, she did not respond. the service person was told that the scratch would be touched up during the first service, but when I went in for the first service, they told that the March gray paint was not available and that they would check again at the second service. At the second service, they was again told that the touchup paint was not available. The technicians also made many more scratches on my bike during the service. When I picked up my bike, it was not washed. The service technician did not know how to reset the service notification, and they told that the person who could reset it was not available and that I would have to come back the next day for the resetting. I am not sure if the service was actually performed, as the service notification was not reset. I would not recommend this service center to anyone."

Pathetic experience with the sales at this showroom I just visited with my family and returned with a huge disappointment. Zero customer engagement skills, Zero communication, The tone, the attitude! If the owner is reading this, I wish him to call me to discuss.